Schyler Hess
Phoenix
Summary
Dynamic Front Desk Agent with proven expertise at Holiday Inn Express, excelling in registration processing and cash handling. Recognized for enhancing guest satisfaction through effective communication and training new staff. Committed to maintaining safety and security procedures while ensuring a polished front desk environment.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Springhill Suites By Marriott
09.2021 - 02.2023
Front Desk Agent
Holiday Inn Express Hotel Suites
09.2020 - 09.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Trained new staff members in customer service techniques and hotel operations.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Kept accounts in balance and ran daily reports to verify totals.
Warehouse Worker
Machine Cuisine Vending
09.2018 - 03.2020
- Consistently lifted materials weighing as much as 70 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assembled pallets and crates for secure transportation of materials.
- Maintained clean, orderly work environment free of hazards.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Unpacked and repacked items in different quantities and configurations for shipment.
Education
Lee Williams High School
Kingman, AZ05-2020
Skills
- Safety and security procedures
- Registration processing
- Lobby oversight
- Credit and cash payments
- Room assignments
- Front desk management
- Reservations
- Cash handling
- Oral and written communications
- Bookkeeping
- Training and mentoring
- Hospitality best practices
Accomplishments
- Received a job promotion within 12 months of hire date due to outstanding performance.
- Asked by hotel manager to handle concierge duties due to high level of professionalism and attention to detail when that individual was out sick for a week.
Timeline
Front Desk Agent
Springhill Suites By Marriott
09.2021 - 02.2023
Front Desk Agent
Holiday Inn Express Hotel Suites
09.2020 - 09.2021
Warehouse Worker
Machine Cuisine Vending
09.2018 - 03.2020
Lee Williams High School
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