Scott Clement
Buckeye,AZ
Summary
Dedicated and detail-oriented Software Support Engineer with over 24 years of experience in delivering exceptional technical assistance and troubleshooting complex software and hardware issues within semiconductor fabs. Expertise in diagnosing software problems, crafting innovative solutions, and fostering effective communication with clients to ensure high satisfaction levels. Proven ability to collaborate with cross-functional teams to provide timely and efficient support services. Eager to leverage extensive knowledge and skills to enhance software and hardware reliability while driving customer satisfaction in a challenging technical support role.
Overview
28
28
years of professional experience
Work History
Software Support Engineer
Applied Materials
01.2001 - Current
- Provided technical support and troubleshooting assistance to customers experiencing software or hardware issues from around the world
- Collaborated with development teams to identify and resolve software bugs and enhancements
- Conducted product training sessions for customers to improve understanding and usage of software solutions
- Managed and maintained customer support ticketing system to ensure timely resolution of issues
- Installed and troubleshoot hardware and software that facilitated communication with equipment while dealing with network and firewall considerations.
- Provide exceptional customer service by effectively communicating technical solutions to non-technical users
- Document support tickets, resolutions, and product knowledge base to assist team members and customers
IT Manager
Refirgeragent Management Services
03.1998 - 01.2001
- Developed and enforced IT policies ensuring compliance with industry standards.
- Streamlined software deployment processes, enhancing operational efficiency across departments.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Skills
- Excels with both hardware and software issues in a complex environment
- Well versed in working with multiple teams to coordinate issue resolution that requires contribution from multiple sources
- Decades of experience working with Windows, Linux and Unix operating systems
- Software deployment
- System administration
- Software integration
- Operating systems
- Software troubleshooting
- Troubleshooting skills
- Network troubleshooting
- Remote support
- Hardware troubleshooting
- Application installations
- System configuration
- Customer education
- Technical support
- Hardware support
Timeline
Software Support Engineer
Applied Materials
01.2001 - Current
IT Manager
Refirgeragent Management Services
03.1998 - 01.2001