Open To Work
Scott Delongchamp
Chandler
Work Preference
Summary
Sales and operations leader with 25 years of experience in driving revenue and enhancing customer satisfaction. Expertise in managing multi-unit retail operations, developing high-performing teams, and optimizing processes. Recognized for building robust customer relationships and delivering measurable results across diverse industries.
Overview
28
28
years of professional experience
Work History
Customer Service & Warranty Manager
Purecare
Phoenix
01.2023 - 06.2026
- Managed customer service and warranty operations while ensuring exceptional customer satisfaction.
- Resolved complex customer concerns through effective problem-solving and relationship management.
- Collaborated with internal departments to improve warranty processing efficiency and customer communication.
- Developed customer service procedures that improved response times and overall service quality.
- Trained and coached team members on customer service best practices and warranty policies.
Area Sales Manager
Mattress Firm
Phoenix
06.2016 - 12.2022
- Directed daily operations for multiple retail locations while driving sales growth and operational excellence.
- Achieved monthly and annual sales goals through strategic sales planning and customer acquisition initiatives.
- Developed and coached store managers and sales teams to improve performance and customer engagement.
- Created and tracked key performance indicators to improve customer satisfaction and increase sales productivity.
- Managed daily sales reporting, staffing, merchandising, and operational execution.
- Resolved escalated customer concerns while maintaining a high level of customer satisfaction.
- Evaluated vendors and suppliers to improve quality, cost control, and operational efficiency.
- Increased repeat business through exceptional customer service and relationship management.
- Recipient of Mattress Firm's 2018 Circle of Excellence Award.
Operations Supervisor
Republic Services
Phoenix
05.2014 - 02.2016
- Supervised daily operations for a workforce of more than 50 employees.
- Managed dispatch, maintenance, route operations, payroll, and production reporting.
- Led safety meetings and developed employee-driven safety initiatives that improved workplace compliance.
- Implemented coaching and performance management programs that strengthened employee engagement.
- Managed customer relations and successfully resolved service issues.
- Named 2015 Supervisor of the Year.
Account Manager
Republic Services
Phoenix
06.2011 - 05.2014
- Managed a commercial customer portfolio generating approximately $1.3 million in annual revenue.
- Maintained relationships with more than 1,500 commercial and industrial customers.
- Negotiated service agreements, renewals, and annual CPI adjustments.
- Increased customer retention through proactive relationship management.
- Developed process improvements that increased profitability and operational efficiency.
- Represented the company through trade shows, community events, and Chamber of Commerce partnerships.
- Named 2014 Account Manager of the Year.
Major Chain Sales Representative
Crescent Crown Distributing
Phoenix
03.2005 - 07.2011
- Managed a territory consisting of 47 major grocery retail locations.
- Increased sales through merchandising, pricing strategies, and relationship management.
- Collaborated with retail leadership to maximize product placement and promotional effectiveness.
- Maintained inventory levels and ensured merchandising standards were consistently met.
Regional Sales Manager
Thomas Kemper Soda Company
Phoenix
04.2007 - 11.2008
- Managed relationships with 23 beverage wholesalers across a five-state Southwest territory.
- Developed sales objectives using Nielsen and IRI reporting.
- Delivered sales training programs and coached distributor sales teams.
- Produced monthly sales analysis and annual performance reports.
Area Business Manager
Coors Distributing Company
Denver
06.1998 - 02.2005
- Led a team of 11 sales professionals in the on-premise beverage channel.
- Developed sales strategies that expanded market share and strengthened supplier partnerships.
- Designed and delivered company-wide sales training initiatives.
- Negotiated marketing opportunities with media partners to increase brand visibility.
- Conducted joint sales calls focused on customer acquisition and retention.
- Recipient of the 2004 Coors Brewing Company Sales Management Service Award.
Education
High School Diploma -
Arvada West High School
Arvada, ColoradoSkills
- Sales Leadership
- Operations Management
- Customer Service & Warranty Management
- Business Development
- Territory & Account Management
- Contract Negotiation
- Team Leadership & Coaching
- Performance Management
- Customer Retention
- Conflict Resolution
- KPI Development
- Process Improvement
- Inventory Management
- Vendor Relations
- Strategic Planning
Awards
- 2018 Circle of Excellence – Mattress Firm
- 2015 Supervisor of the Year – Republic Services
- 2014 Account Manager of the Year – Republic Services
- 2004 Sales Management Service Award – Coors Brewing Company
- Collaborated with Denver LGBTQ business leaders on community and business development initiatives
Timeline
Customer Service & Warranty Manager
Purecare
01.2023 - 06.2026
Area Sales Manager
Mattress Firm
06.2016 - 12.2022
Operations Supervisor
Republic Services
05.2014 - 02.2016
Account Manager
Republic Services
06.2011 - 05.2014
Regional Sales Manager
Thomas Kemper Soda Company
04.2007 - 11.2008
Major Chain Sales Representative
Crescent Crown Distributing
03.2005 - 07.2011
Area Business Manager
Coors Distributing Company
06.1998 - 02.2005
High School Diploma -
Arvada West High School