Scott Duke
Tucson Estates
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty and team morale during my tenure at Circle K by employing empathy and critical thinking. My proficiency in data entry and active listening facilitated effective dispute resolution and service improvements, contributing to a notable increase in repeat business.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Circle K
04.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Courtesy Clerk
Fry’s
01.2022 - 09.2022
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
BOH Team Member
Culvers
06.2021 - 12.2021
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
Fry Cook
KFC
01.2020 - 04.2020
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Communicated closely with servers to fully understand special orders for customers.
Education
N/A - N/A
Grad Solutions
Tucson, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Circle K
04.2023 - 10.2023
Courtesy Clerk
Fry’s
01.2022 - 09.2022
BOH Team Member
Culvers
06.2021 - 12.2021
Fry Cook
KFC
01.2020 - 04.2020
N/A - N/A
Grad Solutions
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