Scott Ford
Glendale
Summary
Dynamic and results-driven management professional with over 7 years of experience in retail and customer service environments. Proven expertise in team leadership, operational management, and customer relationship management. Adept at driving sales performance, improving customer satisfaction, and fostering a collaborative team culture.
Overview
22
22
years of professional experience
Work History
Event Response Technician
TaskUs
2026.02 - 2026.06
- Oversaw technical operations to ensure seamless service delivery and client satisfaction.
- Mentored junior technicians, fostering skill development and enhancing team performance.
- Implemented process improvements that increased operational efficiency and reduced downtime.
- Analyzed system performance data to identify areas for optimization and drive strategic initiatives.
Preloader
UPS
2025.11 - 2026.01
- Loaded packages onto delivery trucks using safe lifting techniques.
- Inspected packages for damage and reported issues to supervisors.
- Operated conveyor belts and other loading equipment efficiently.
WRA Specialist/FDS/SC
Waymo
2018.06 - 2024.12
- Initiated and managed the start-up process for new vehicles, ensuring proper cleaning and charging protocols were followed.
- Conducted troubleshooting of vehicle issues to maintain operational efficiency.
- Through Adecco/Transdev
Lead Retail Consultant
Sprint
2015.04 - 2018.02
- Executed opening and closing procedures, ensuring store readiness and compliance with company standards.
- Provided exceptional sales and customer service, contributing to a positive shopping experience.
Store Manager
Ring Ring Wireless (Cricket)
2013.03 - 2015.03
- Oversaw daily operations, including sales performance, staff scheduling, inventory management, and customer service training.
- Developed and implemented strategies to boost sales and optimize store performance.
Store Manager
E-Systems Management (Sprint)
2011.11 - 2013.01
- Managed all aspects of store operations, focusing on sales growth, personnel development, and customer satisfaction.
- Trained and mentored staff to enhance service efficiency and foster a team-oriented environment.
Store Manager
Sprint
2004.02 - 2011.09
- Led operations for multiple retail locations, directing staff and managing budgets to achieve sales targets.
- Cultivated a collaborative culture that encouraged staff engagement and individual career development.
- Served in various roles, progressing from Retail Consultant to Assistant Store Manager, and ultimately Store Manager.
Education
No Degree -
Northern Arizona University
Flagstaff, AZSkills
- Customer Relationship Management
- Inventory Management
- Operational Excellence
- Sales Strategy Development
- Staff Training and Development
- Team Leadership
Timeline
Event Response Technician
TaskUs
2026.02 - 2026.06
Preloader
UPS
2025.11 - 2026.01
WRA Specialist/FDS/SC
Waymo
2018.06 - 2024.12
Lead Retail Consultant
Sprint
2015.04 - 2018.02
Store Manager
Ring Ring Wireless (Cricket)
2013.03 - 2015.03
Store Manager
E-Systems Management (Sprint)
2011.11 - 2013.01
Store Manager
Sprint
2004.02 - 2011.09
No Degree -
Northern Arizona University