Scott Larsen
Gilbert
Summary
Dynamic Service Manager with a proven track record at American Beverage Systems, excelling in team leadership and conflict resolution. Expert in problem-solving and preventive maintenance, ensuring high-quality service delivery. Successfully trained and supervised staff, enhancing customer satisfaction and operational efficiency in a fast-paced environment.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
35
35
years of professional experience
Work History
Service Manager
American Beverage Systems
01.2005 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Technician
American Beverage Systems
11.1989 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Education
High School Diploma -
Arvada High School
Arvada, COSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Time management
- Conflict resolution
- Quality assurance
- Workplace safety
- Service and parts teams management
- Preventive Maintenance
Timeline
Service Manager
American Beverage Systems
01.2005 - Current
Service Technician
American Beverage Systems
11.1989 - Current
High School Diploma -
Arvada High School
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