Scott McKay
Camp Verde
Summary
Accomplished hotel management professional with expertise in revenue generation, strategic planning, and team building. Proven ability to enhance guest experiences and optimize operations to drive profitability.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Element By Westin
Sedona
09.2023 - Current
- Assisted in managing daily hotel operations and guest services.
- Coordinated staff schedules to ensure optimal coverage and efficiency.
- Supported inventory management and procurement of supplies for hotel departments.
- Collaborated with department heads to enhance guest experience initiatives.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Ensured compliance with company policies, procedures, and regulations.
- Coordinated with the General Manager to develop and implement strategic plans.
General Manager
Comfort Inn by Choice Hotels
Camp Verde
05.2021 - 08.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
General Manager
Avalon Hospitality Group
San Diego
05.2011 - 08.2023
- Hotel General Manager for multiple brands in multiple states, ranging from select service properties to full service and resorts.
- Consistently demonstrated the value of my skills and work ethic through continued promotions and transfers to various properties within the management company's portfolio of hotels.
- Served as the company's go-to Task Force General Manager, traveling to various parts of the country to assist in the operational and financial success of distressed / challenged properties.
- Received numerous Manager & Property of the Year awards through my 12-year history with the company.
Education
High School Diploma -
Athol High School
Athol, MA06-1987
Skills
- Revenue generation
- Strategic planning
- Team building
- Operational analysis
- Guest experience enhancement
- Sales analysis
- Profit generation
- P&L management
- Leadership and team building
- Budgeting and cost control strategies
- Administrative skills
- Employee development
- Problem solving
- Performance evaluations
- Marketing
References
References available upon request.
Timeline
Assistant General Manager
Element By Westin
09.2023 - Current
General Manager
Comfort Inn by Choice Hotels
05.2021 - 08.2023
General Manager
Avalon Hospitality Group
05.2011 - 08.2023
High School Diploma -
Athol High School
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