Scott Mueller
Phoenix
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Loan Officer
Independence Home Loans, LLC
09.2024 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Mortgage Banker
The Federal Savings Bank
02.2024 - 09.2024
- Worked with underwriters to fix application problems and resolve issues.
- Participated in ongoing training programs to stay up-to-date on industry developments and enhance professional growth.
- Delivered prompt communication with all parties involved in transactions, fostering strong professional relationships.
- Conducted thorough analyses of applicants' financial status, credit, and property evaluations to determine loan feasibility.
- Collaborated with underwriters to resolve complex loan scenarios, resulting in successful funding of loans.
Loan Officer
Carrington Mortgage Services
08.2023 - 01.2024
- Submitted loan applications to underwriter for verification and
recommendations. - Originated, reviewed, processed, closed, and administered customer loan proposals.
- Helped service a portfolio of over 740,000 clients.
- Reviewed and edited loan agreements to promote efficiency andaccuracy.
President's Club Loan Officer
JFQ Lending, LLC
01.2022 - 12.2022
- Coached clients to improve personal FICO scores and alleviate financial debts
- Respected confidentiality and privacy of client's finances and handled loan rejections with professionalism and helpfulness
- Organized calendars and files, and developed systems of documentation for client's files
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Funded 78% of loans put into process while company average was 55%
Director of Mortgage
JFQ Lending, LLC
01.2020 - 01.2022
- Managed team of sales professionals and provided coaching and training to ensure team members met or exceeded their goals
- Developed and executed sales strategies to increase revenue and market share
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Analyzed market trends and identified new business opportunities
- Maintained relationships with key clients to ensure satisfaction and repeat business
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Oversaw over $450,000,000 worth of production for company
- Exceeded monthly sales goal on average of 110% over two year span
Executive Loan Officer
JFQ Lending, LLC
08.2017 - 01.2020
- Remained in top 10% of loan originators within company each year
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Evaluated loan and credit needs of clients, taking into consideration all aspects of their financial background in relation to policies and regulations
- Researched and updated industry knowledge on changing legislation and regulations.
- Worked collaboratively with loan team to ensure accurate assessment of loan conditions
- Monitored pipelines to track and log status of loans.
- Originated and funded more than $175,000,000 of mortgage loans
Education
Some College (No Degree) -
Pima Community College
Tucson, AZStudied Psychology and Business
University of Arizona
Tucson, AZSkills
- Critical thinking and problem
- Solving
- Client Account Management
- Streamlining Processes
- Team Training
- Ability to Multitask
- Leadership Skills
- Production Goals
- Marketing Strategy Development
- Communication Skills
- Collaboration & Teamwork
Accomplishments
- Aug 2013 — May 2017 Member, Alpha Sigma Phi Tucson, AZ
- Developed time management skills
- Participated in philanthropies
- Helped raise over $30,000 for RAINN
Certification
- Licensed Loan Officer - NMLS# 1654175
- Licensed Life Insurance Agent - NPN# 20688795
Timeline
Executive Loan Officer
Independence Home Loans, LLC
09.2024 - Current
Mortgage Banker
The Federal Savings Bank
02.2024 - 09.2024
Loan Officer
Carrington Mortgage Services
08.2023 - 01.2024
President's Club Loan Officer
JFQ Lending, LLC
01.2022 - 12.2022
Director of Mortgage
JFQ Lending, LLC
01.2020 - 01.2022
Executive Loan Officer
JFQ Lending, LLC
08.2017 - 01.2020
Some College (No Degree) -
Pima Community College
Studied Psychology and Business
University of Arizona
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