Scott Olson
Mesa,AZ
Summary
Dynamic professional with a strong work ethic and proven adaptability, previously at Wallcon, where I optimized parts management and forecasting demand. Skilled in warehouse organization and fostering teamwork, I consistently enhanced operational efficiency and customer satisfaction through effective communication and strategic vendor relationships.
Overview
29
29
years of professional experience
Work History
Parts Lead/Supervisor
Wallcon
04.2023 - 07.2025
- Continually updated product knowledge through industry research and manufacturer trainings to better serve customers and colleagues.
- Analyzed historical sales data to accurately forecast future demand and inform purchasing decisions.
- Ensured compliance with safety regulations in the workplace, promoting a safe environment for all employees.
- Established strong vendor relationships to ensure timely delivery of parts at competitive prices.
- Established routes for delivery driver to make on-time deliveries and to pick up parts and equipment.
- Managed warranty claims efficiently, liaising with manufacturers to expedite replacements or refunds as needed.
- Collaborated with service technicians to identify required parts for repairs, ensuring prompt completion of work orders.
- Collaborated with other departments to optimize production workflows.
Shipping and Receiving Technician
Commercial Metals Co
07.2022 - 04.2023
- Played an instrumental role in achieving departmental goals by consistently meeting or exceeding individual performance benchmarks.
- Optimized warehouse space utilization by reorganizing storage areas for easy access and retrieval of products.
- Expedited order fulfillment through efficient picking, packing, and shipping processes in line with company standards.
- Ensured compliance with safety regulations by maintaining a clean and hazard-free working environment for all employees.
- Operated equipment such as forklift to move outgoing shipments to loading area.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Heavy Equipment Operator/Grade Checker
Knochel Brothers
03.2021 - 07.2022
- Operated range of heavy equipment including Cat 631 scrapers and water trucks, skid steers and Massey Ferguson Tractors.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Ensured proper grading for drainage systems by measuring slopes, angles, and distances using surveying equipment.
- Enhanced communication between team members by effectively conveying information regarding grade issues or adjustments needed onsite.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
Financials Specialist
Bank of America
12.2011 - 03.2019
- Handled payment research related issues to include missing payments, payments that need to be reversed back into the borrowers checking or savings account and payments that were not posted correctly.
- Handled customer disputes with credit reporting issues to make sure we were following FCRA guidelines.
- Handled disputes with year end statements to insure that we are reporting the interest correctly.
- Handled incoming calls from customers with escrow, insurance and tax related questions.
- Discussed with customers any inquiries on their loans from their mortgage insurance premium, year end statements, lien releases, payoffs, payment adjustments and loan history.
Customers Service/Sales Specialist
All Guard Pest Contorl
05.2008 - 11.2011
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
Architectural Project Coordinator
Lennar Corporation
03.2005 - 09.2007
- Helped to created Design review submittals for new home development.
- Worked directly with vendors and city offices to insure plans and permits were submitted and approved prior to the start of new home construction.
- Worked directly with architects and engineers to ensure construction documents are done properly and submitted on time.
- Tracked many areas of community status to include product development, construction, purchasing and sales.
Marketing Director
Mailing Services
09.2002 - 02.2005
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures and presentations.
Collections Manager
Dillard National Bank
12.1996 - 09.2002
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Overseen the production of 12 collectors.
- Produced monthly performance goals.
- Collected on sensitive and high balance accounts.
Education
High School Diploma -
Sissonville High School
Sissonville, WV06.1991
Skills
- Warehouse organization
- Adaptability and flexibility
- Stock replenishment
- Forecasting demand
- Parts identification
- Positive attitude
- Teamwork and communication
- Strong work ethic
- Punctual and reliable
Timeline
Parts Lead/Supervisor
Wallcon
04.2023 - 07.2025
Shipping and Receiving Technician
Commercial Metals Co
07.2022 - 04.2023
Heavy Equipment Operator/Grade Checker
Knochel Brothers
03.2021 - 07.2022
Financials Specialist
Bank of America
12.2011 - 03.2019
Customers Service/Sales Specialist
All Guard Pest Contorl
05.2008 - 11.2011
Architectural Project Coordinator
Lennar Corporation
03.2005 - 09.2007
Marketing Director
Mailing Services
09.2002 - 02.2005
Collections Manager
Dillard National Bank
12.1996 - 09.2002
High School Diploma -
Sissonville High School
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