Scott Olson
Mesa,AZ
Summary
Dynamic professional with a strong work ethic and proven adaptability, previously at Wallcon, where I optimized parts management and forecasting demand. Skilled in warehouse organization and fostering teamwork, I consistently enhanced operational efficiency and customer satisfaction through effective communication and strategic vendor relationships.
Overview
29
29
years of professional experience
Work History
Parts Lead/Supervisor
Wallcon
04.2023 - 07.2025
- Continually updated product knowledge through industry research and manufacturer trainings to better serve customers and colleagues.
- Analyzed historical sales data to accurately forecast future demand and inform purchasing decisions.
- Ensured compliance with safety regulations in the workplace, promoting a safe environment for all employees.
- Established strong vendor relationships to ensure timely delivery of parts at competitive prices.
- Established routes for delivery driver to make on-time deliveries and to pick up parts and equipment.
- Managed warranty claims efficiently, liaising with manufacturers to expedite replacements or refunds as needed.
- Collaborated with service technicians to identify required parts for repairs, ensuring prompt completion of work orders.
- Collaborated with other departments to optimize production workflows.
Shipping and Receiving Technician
Commercial Metals Co
07.2022 - 04.2023
- Played an instrumental role in achieving departmental goals by consistently meeting or exceeding individual performance benchmarks.
- Optimized warehouse space utilization by reorganizing storage areas for easy access and retrieval of products.
- Expedited order fulfillment through efficient picking, packing, and shipping processes in line with company standards.
- Ensured compliance with safety regulations by maintaining a clean and hazard-free working environment for all employees.
- Operated equipment such as forklift to move outgoing shipments to loading area.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Heavy Equipment Operator/Grade Checker
Knochel Brothers
03.2021 - 07.2022
- Operated range of heavy equipment including Cat 631 scrapers and water trucks, skid steers and Massey Ferguson Tractors.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Ensured proper grading for drainage systems by measuring slopes, angles, and distances using surveying equipment.
- Enhanced communication between team members by effectively conveying information regarding grade issues or adjustments needed onsite.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
Financials Specialist
Bank of America
12.2011 - 03.2019
- Handled payment research related issues to include missing payments, payments that need to be reversed back into the borrowers checking or savings account and payments that were not posted correctly.
- Handled customer disputes with credit reporting issues to make sure we were following FCRA guidelines.
- Handled disputes with year end statements to insure that we are reporting the interest correctly.
- Handled incoming calls from customers with escrow, insurance and tax related questions.
- Discussed with customers any inquiries on their loans from their mortgage insurance premium, year end statements, lien releases, payoffs, payment adjustments and loan history.
Customers Service/Sales Specialist
All Guard Pest Contorl
05.2008 - 11.2011
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
Architectural Project Coordinator
Lennar Corporation
03.2005 - 09.2007
- Helped to created Design review submittals for new home development.
- Worked directly with vendors and city offices to insure plans and permits were submitted and approved prior to the start of new home construction.
- Worked directly with architects and engineers to ensure construction documents are done properly and submitted on time.
- Tracked many areas of community status to include product development, construction, purchasing and sales.
Marketing Director
Mailing Services
09.2002 - 02.2005
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures and presentations.
Collections Manager
Dillard National Bank
12.1996 - 09.2002
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Overseen the production of 12 collectors.
- Produced monthly performance goals.
- Collected on sensitive and high balance accounts.
Education
High School Diploma -
Sissonville High School
Sissonville, WV06.1991
Skills
- Warehouse organization
- Adaptability and flexibility
- Stock replenishment
- Forecasting demand
- Parts identification
- Positive attitude
- Teamwork and communication
- Strong work ethic
- Punctual and reliable
Timeline
Parts Lead/Supervisor
Wallcon
04.2023 - 07.2025
Shipping and Receiving Technician
Commercial Metals Co
07.2022 - 04.2023
Heavy Equipment Operator/Grade Checker
Knochel Brothers
03.2021 - 07.2022
Financials Specialist
Bank of America
12.2011 - 03.2019
Customers Service/Sales Specialist
All Guard Pest Contorl
05.2008 - 11.2011
Architectural Project Coordinator
Lennar Corporation
03.2005 - 09.2007
Marketing Director
Mailing Services
09.2002 - 02.2005
Collections Manager
Dillard National Bank
12.1996 - 09.2002
High School Diploma -
Sissonville High School
Similar Profiles
Mario RodriguezMario Rodriguez
Plumber at WallconPlumber at Wallcon
John OrtizJohn Ortiz
Foreman at WallconForeman at Wallcon
Victor GallardoVictor Gallardo
Form Setter at WallconForm Setter at Wallcon
Elizabeth CastroElizabeth Castro
Sr Account Executive at EfinancialSr Account Executive at Efinancial
Lucas DagupanLucas Dagupan
Shophand and Painter at Earp Aviation RepairsShophand and Painter at Earp Aviation Repairs