Scott Wherley
San Tan Valley,AZ
Summary
Dynamic leader with a proven track record at Drywall Supply, enhancing operations and customer satisfaction through effective problem-solving and staff development. Skilled in operations management and fostering teamwork, I drove significant business growth and efficiency. Achieved notable improvements in productivity and employee motivation, demonstrating a strong ability to meet and exceed employer expectations.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Seasoned Operations Manager and talented leader with 30 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
41
41
years of professional experience
Work History
General Manager of Operations
Drywall Supply
08.1993 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained, coached and mentored staff to support smooth adoption of new IT/Technology program.
Manufacturing Supervisor
Uniited States Gypsum Company
06.1984 - 08.1993
- Identified problems and implemented effective solutions.
- Maintained proper inventory levels.
- Completed production plans by scheduling and assigning personnel to daily tasks.
- Communicated job expectations and monitored employees.
- Participated in departmental meetings to share insights from the manufacturing floor, contributing valuable input towards decisionmaking.
- Reduced downtime by conducting regular equipment maintenance and addressing issues promptly.
- Monitored production schedules to ensure on-time delivery of products, meeting customer expectations consistently.
- Performed accident investigations.
- Supervised a team of skilled workers, providing guidance, training, and performance evaluation for continuous improvement.
- Managed departmental performance measures.
- Ordered parts and materials for Plaster, Loading/Unloading Department.
- Led safety meetings and monitored compliance with gear requirements and best practices.
- Enhanced employee morale and retention by fostering a positive work environment and recognizing outstanding performance.
- Implemented safety protocols, reducing workplace injuries and ensuring compliance with regulatory requirements.
- Assisted in the development of annual budgets for labor, equipment, materials, and other manufacturing resources.
- Reduced machine downtime with proactive maintenance schedules.
- Managed shift schedules to ensure 24/7 production operations, meeting all delivery commitments.
- Implemented safety protocols, significantly reducing workplace accidents.
- Coordinated cross-departmental efforts to meet project deadlines, ensuring seamless operation.
- Kept accurate and detailed records of personnel progress and productivity.
Education
High School Diploma -
Winifred High School
Winifred, MT06.1984
Skills
- Operations management
- Employee training
- Employee motivation
- Safety oversight
- Staff management
- Decision-making
- Equipment upgrades
- P&L management
- Planning management
- Operations monitoring
- Multitasking
- Performance management
- Problem-solving abilities
- Teamwork
- Budgeting and forecasting
Accomplishments
- Promoted to General Manager after 20 years with the company.
- Reduced lost workdays and recordable incidents to 4000 days by implementing a safety awareness program.
- Supervised team of 100 staff members.
Timeline
General Manager of Operations
Drywall Supply
08.1993 - Current
Manufacturing Supervisor
Uniited States Gypsum Company
06.1984 - 08.1993
High School Diploma -
Winifred High School
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