Sean Dhaemers
Tucson
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
18
18
years of professional experience
Work History
Store Manager (Acting)
Fry's Food And Drug
2024.07 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coach Teach and Trained store employees on Composite scoring.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Operations Field Specialist
Fry's Food And Drug
2023.04 - 2024.07
- Supervised store leadership staff and kept employees compliant with company policies and procedures.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed with store teams systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
Produce Field Specialist Area 4
Fry's Food Stores of Arizona
2019.10 - 2023.04
- Led produce leaders in planning and executing merchandising initiatives, identified store opportunities, provided feedback to management, achieved shrink goals, developed future leaders, conducted compliance audits, ordered fixtures, and resolved conflicts.
- Delivered high-quality results under pressure by adapting quickly to changing circumstances in the field environment.
- Fostered positive working relationships with clients through proactive communication and problem-solving initiatives.
- Improved field operations efficiency by implementing new technologies and procedures.
- Demonstrated commitment to company values, contributing positively to the overall corporate culture as an engaged team member.
- Participated in cross-functional teams to address broader organizational goals beyond immediate scope of work.
- Managed multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Established a track record of meeting or exceeding performance targets consistently throughout tenure as Field Specialist.
Grocery/Gm Center Store Specialist Area 4
Fry's Food Stores of Arizona
2018.10 - 2019.09
- Oversaw planner execution in Grocery and General Merchandise, managed Pick-Up operations, communicated with management, ensured effective operations, conducted inventory counts, supervised stock levels, and resolved customer issues.
- Strengthened brand awareness through the development of engaging promotional materials and online presence management.
- Implemented strategies to increase sales and profitability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Provided expert product knowledge to customers, guiding them towards informed purchasing decisions.
Produce Coordinator District 7
Fry's Food Stores of Arizona
2017.09 - 2018.10
- Implemented new merchandising standards, built future managers, achieved shrink goals, built relationships with management, rolled out Waste Integration, conducted district meetings, and implemented Best Practices.
Produce Manager
Fry's Food Stores of Arizona
2008.11 - 2017.09
- Managed produce and floral associates, assisted in Grand Openings, reduced shrink, communicated merchandising plans, developed future assistants, maintained stock levels, and conducted inventory counts.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
Front End Manager
Fry's Food And Drug
2006.09 - 2008.11
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared weekly employee work schedules to meet operational needs.
- Coached employees through day-to-day work and complex problems.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
Education
High School Diploma -
Santa Rita High School
Tucson, AZAssociates -
Pima Community College
Tucson, AZSkills
- Customer Service
- Conflict Resolution
- Leadership
- Inventory Ordering
- Detail-Oriented
- Multi-Tasking
- Retail Background
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
Timeline
Store Manager (Acting)
Fry's Food And Drug
2024.07 - Current
Operations Field Specialist
Fry's Food And Drug
2023.04 - 2024.07
Produce Field Specialist Area 4
Fry's Food Stores of Arizona
2019.10 - 2023.04
Grocery/Gm Center Store Specialist Area 4
Fry's Food Stores of Arizona
2018.10 - 2019.09
Produce Coordinator District 7
Fry's Food Stores of Arizona
2017.09 - 2018.10
Produce Manager
Fry's Food Stores of Arizona
2008.11 - 2017.09
Front End Manager
Fry's Food And Drug
2006.09 - 2008.11
High School Diploma -
Santa Rita High School
Associates -
Pima Community College
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