Sean Florence
Tucson
Summary
Dynamic professional with a proven track record at Progressive Insurance, excelling in service excellence and effective relationship management. Skilled in analytical reasoning and accurate data entry, I have successfully enhanced customer satisfaction and driven sales growth through strategic initiatives and team development. Committed to fostering collaborative environments and achieving operational excellence.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Progressive Insurance
01.2025 - Current
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Managed policy updates and changes in customer accounts efficiently.
- Utilized CRM systems to track customer interactions and resolve issues effectively.
- Collaborated with team members to streamline processes and improve service delivery.
Sales Manager
LA Fitness
10.2018 - 01.2025
- Led team to exceed sales targets through effective training and development programs.
- Implemented targeted marketing campaigns that increased membership sign-ups and retention rates.
- Analyzed market trends to optimize pricing strategies and enhance competitive positioning.
- Developed and maintained relationships with key clients, driving customer satisfaction and loyalty.
- Trained and mentored sales team, fostering professional growth and improving overall performance.
- Developed and implemented sales strategies to achieve revenue targets and enhance member engagement.
- Analyzed market trends to identify opportunities for membership growth and retention initiatives.
- Conducted regular performance evaluations to ensure team accountability and operational excellence.
- Collaborated with marketing to design promotional campaigns that increased brand awareness and membership sign-ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Accounting Tutor
Pima Community College
01.2018 - 12.2018
- Facilitated one-on-one tutoring sessions to enhance students' understanding of accounting principles.
- Assisted students in mastering accounting software applications, including QuickBooks and Excel.
- Mentored peer tutors, sharing best practices for effective teaching strategies in accounting subjects.
- Collaborated with fellow tutors to create a supportive learning environment for all students.
Grocery Manager
Frys Super Market
04.2016 - 01.2018
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements, enhancing efficiency in product merchandising.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction rates.
Crew Member Shift Manager
Eegee’s
09.2010 - 04.2016
- Supervised daily operations, ensuring optimal workflow and team performance.
- Trained and mentored new crew members, enhancing team efficiency and service quality.
- Implemented process improvements that streamlined order fulfillment and reduced wait times.
- Managed inventory levels, coordinating restocking efforts to maintain product availability.
- Enforced health and safety standards, fostering a safe work environment for all staff.
Education
Associate of Science -
Pima Community College
Tucson, AZ05-2018
Skills
- Service excellence
- Attentive listening
- Analytical reasoning
- Accurate data entry
- Effective relationship management
- Sales team development
- Performance evaluation
- Sales expertise
- Expertise in product features and benefits
Timeline
Customer Service Representative
Progressive Insurance
01.2025 - Current
Sales Manager
LA Fitness
10.2018 - 01.2025
Accounting Tutor
Pima Community College
01.2018 - 12.2018
Grocery Manager
Frys Super Market
04.2016 - 01.2018
Crew Member Shift Manager
Eegee’s
09.2010 - 04.2016
Associate of Science -
Pima Community College