Sean O'Boyle
Gilbert
Summary
Quality Assurance Manager with experience in managing customer accounts and ensuring compliance with payment schedules. Demonstrated strong attention to detail by identifying defects in home products and resolving issues efficiently. Proven ability to communicate technical information effectively to diverse audiences while maintaining a focus on customer satisfaction. Skilled in multitasking and time management, adept at prioritizing tasks to meet deadlines in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Loan Advisor
Drivetime
Mesa
06.2021 - 05.2022
- Filed customer information according to urgency of account
- Reviewed information given by clients with overdue accounts
- Placed phone calls, sent invoices, or emailed customers to remind them of account contracts payment due dates and amount owed
Quality Assurance Manager
Lennar
Tempe
05.2022 - 06.2025
- Attention to detail identifying any defects with home products
- Problem solving resolving defect issues in a timely manner
- Communication with technical information to technical and non-technical audiences
- Time management meeting deadlines, juggling multiple schedules, and prioritizing tasks
Financial Services Representative
Merrill Lynch
Chandler
02.2021 - 05.2021
- Provide financial advice and match financial products with customers’ needs and goals
- Establish customer interaction customers and foster relationships
- Monitor market trends and pursue potential customer leads
Solutions Specialist
Verizon Wireless
Mesa
03.2016 - 02.2021
- Maximized client relations and documented actions using Salesforce
- Net promoter score customer survey ranked number 1 for multiple quarters
- Provided recommendations on options and plans to give guests tailored experience
- Hands on experience with latest technology in smart devices such as phones, tablets, and computers
- Face to face customer interaction as well as virtual interation using phone and email
- Maintained inventory and organized products to help maintain efficiency
- Constantly trained on various forms of new technology
Education
Bachelor’s degree - Criminal Justice
NAU
EMT certification - Law Enforcement Training Academy: AZPOST certified
Chandler Gilbert Community College
Skills
- Strong attention to detail
- Highly effective at multitasking
- People person
- Team driven mentality
- Fast learner
- Experienced in Word and Excel
- Trained in use of iOS devices
Timeline
Quality Assurance Manager
Lennar
05.2022 - 06.2025
Loan Advisor
Drivetime
06.2021 - 05.2022
Financial Services Representative
Merrill Lynch
02.2021 - 05.2021
Solutions Specialist
Verizon Wireless
03.2016 - 02.2021
Bachelor’s degree - Criminal Justice
NAU
EMT certification - Law Enforcement Training Academy: AZPOST certified
Chandler Gilbert Community College