Sean Reif
Phoenix
Summary
Having almost 20 years in the food/service industry, customer service is what I've thrived on. With college level training at McDonald's where I ran the Guest Service Department. Being promoted to Shift Lead at my part-time bartending/serving job at Beef 'O' Brady's. Spending over 13 years at one of the longest standing restaurants in Sioux Falls, T.C.'s Referee. I have proven to excell in every job I have ever had while increasing sales and providing top notch customer service.
Overview
20
20
years of professional experience
Work History
Lead Server
T.C.'s Referee
09.2012 - 02.2026
- Ran a large section while generating restaurant sales and providing top tier customer satisfaction.
- Helped other team members with problems regarding customer complaints, issues with food orders, and menu questions.
- Filled in as manager when needed.
- Bartended a full rail of liquor, beer, and wine.
- Trained new employees.
Shift Lead/Bartender
Beef 'O' Brady's
06.2015 - 01.2018
- Bartended a full rail of liquor, beer, and wine.
- Supervised team members to ensure the restaurant was running smoothly
- Weekly liquor order.
- Ran a large section while generating restaurant sales and providing top tier customer satisfaction.
- Trained new employees.
- Assisted in customer complaints and employee conflicts.
Assistant GM(Head of Guest Service Dept.)
McDonald's
05.2006 - 05.2012
- Supervised daily operations while running the shift to ensure efficient service delivery and high customer satisfaction.
- Assisted in training and hiring new staff as well as management development.
- Headed our Guest Service Department where I was in charge of customer satisfaction, service times, increased customer count as well as sales.
- Traveled within the companies 9 locations to help other stores increase their service times and customer experience as well as management development.
- Partaking in leading weekly management meetings on increasing revenue, customer satisfaction, and improved workplace environment.
- Handled cash accurately and prepared deposits.
- Displayed all restaurant advertisements and promotions.
- Employee repercussions and resolutions.
- Was the McCafè coordinator for our store, which was the biggest Nationwide rollout at the time.
- Monthly inventory
- The ability to run all active floor positions.
Education
High School Diploma -
Washington High School
Sioux Falls, SDSkills
- The ability to thrive in a fast paced environment
- Maintaining a positive attitude
- Team leadership
- Working well as a team
- Providing the utmost customer service
- Up selling to increase revenue
- Excelling in every job
Timeline
Shift Lead/Bartender
Beef 'O' Brady's
06.2015 - 01.2018
Lead Server
T.C.'s Referee
09.2012 - 02.2026
Assistant GM(Head of Guest Service Dept.)
McDonald's
05.2006 - 05.2012
High School Diploma -
Washington High School