Sebastian Cole
Chandler
Summary
Professional in business operations with broad experience in optimizing workflows and enhancing productivity. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in process improvement, project management, and strategic planning. Reliable and driven, with excellent problem-solving abilities and analytical mindset.
Overview
7
7
years of professional experience
Work History
Business Operations Associate
Aerotek
Tempe, AZ
02.2023 - Current
- Prepared detailed reports for associated teams, highlighting errors and driving towards resolution.
- Handled day-to-day accounting processes to drive financial accuracy.
- Used advanced software to prepare documents, reports, and presentations.
- Maintained high-efficiency while remaining a top performer on the team.
Security Guard
Gardaworld Security
Phoenix, AZ
11.2021 - 02.2023
- Documented daily activities and incidents accurately for reporting purposes.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Assisted in training new guards on protocols and emergency procedures.
- Implemented access control measures to safeguard restricted areas efficiently.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Customer Service Associate
Mr. Cooper
Chandler, AZ
12.2019 - 11.2021
- Assisted with customer’s mortgage payments and handling of past due payments
- In depth understanding about how a mortgage works
- Assisted customers with inquiries and resolved issues to ensure satisfaction.
Education
High School Diploma -
Vista Grande High School
05-2013
Some college - fire science
Central Arizona College
05-2017
Skills
- Customer service experience (13 years)
- Microsoft Office/Excel (16 years)
- Analytical thinking
- Professionalism
- File management
- Client inquiries
- Operations management
- Problem-solving
- Time management
- Attention to detail
- Effective communication
- Adaptability and flexibility
Accomplishments
Employee of the Month - December
Timeline
Business Operations Associate
Aerotek
02.2023 - Current
Security Guard
Gardaworld Security
11.2021 - 02.2023
Customer Service Associate
Mr. Cooper
12.2019 - 11.2021
Some college - fire science
Central Arizona College
High School Diploma -
Vista Grande High School
Other Activities
I enjoy sports, video games, playing with my two dogs and spending time with my wife.