Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Sebastian Davalos

Mesa

Summary

Results-driven professional with a strong background in strategic planning and operational optimization, dedicated to driving business success. Proven ability to remain composed in high-pressure situations while consistently exceeding performance expectations. Experience includes training new hires at NAU Transit Services on regulations and efficient job execution, as well as managing complex accounts at TEKsystems to ensure seamless operations. Expertise in mentoring team members fosters a culture of operational excellence and enhances overall team performance.

Overview

7
7
years of professional experience

Work History

Training Specialist

TEKsystems
10.2024 - Current
  • Design, develop, and deliver training programs for new and existing employees.
  • Collaborate with managers to assess training needs and create tailored solutions.
  • Facilitate workshops and hands-on sessions to enhance employee skills.
  • Monitor and evaluate training effectiveness and implement improvements.

Senior Business Operations Associate

TEKsystems
06.2022 - 10.2024
  • Manage total accounts receivables with an aging in excess of $4 million.
  • Processed and reconciled payments from customers, resolving any discrepancies in a timely manner.
  • Collaborated with sales and customer service teams to address customer billing inquiries and resolve issues efficiently.
  • Generated detailed reports on outstanding invoices and aging accounts to monitor and track collection efforts.

Field Staff/Dispatcher

Transit Services - NAU
08.2018 - 05.2022
  • Managed daily schedule for field staff to ensure efficient operations.
  • Coordinated dispatching of vehicles and personnel for various service calls.
  • Performed troubleshooting and problem solving to address staff and customer issues.
  • Training new hires
  • Deescalating situations with visitors that receive citations

Education

Bachelor of Science - Finance

Northern Arizona University
Flagstaff, AZ
05.2022

High School Diploma - undefined

Mountain View High School
Mesa, AZ
05.2018

Skills

  • Planning and coordination
  • MS Office
  • Service excellence
  • Analytical problem solving
  • Coaching and mentoring
  • Performance monitoring

LANGUAGES

Spanish | Native. Minor in Spanish

Timeline

Training Specialist

TEKsystems
10.2024 - Current

Senior Business Operations Associate

TEKsystems
06.2022 - 10.2024

Field Staff/Dispatcher

Transit Services - NAU
08.2018 - 05.2022

High School Diploma - undefined

Mountain View High School

Bachelor of Science - Finance

Northern Arizona University
Sebastian Davalos