Sebastian Davalos
Mesa
Summary
Results-driven professional with a strong background in strategic planning and operational optimization, dedicated to driving business success. Proven ability to remain composed in high-pressure situations while consistently exceeding performance expectations. Experience includes training new hires at NAU Transit Services on regulations and efficient job execution, as well as managing complex accounts at TEKsystems to ensure seamless operations. Expertise in mentoring team members fosters a culture of operational excellence and enhances overall team performance.
Overview
7
7
years of professional experience
Work History
Training Specialist
TEKsystems
10.2024 - Current
- Design, develop, and deliver training programs for new and existing employees.
- Collaborate with managers to assess training needs and create tailored solutions.
- Facilitate workshops and hands-on sessions to enhance employee skills.
- Monitor and evaluate training effectiveness and implement improvements.
Senior Business Operations Associate
TEKsystems
06.2022 - 10.2024
- Manage total accounts receivables with an aging in excess of $4 million.
- Processed and reconciled payments from customers, resolving any discrepancies in a timely manner.
- Collaborated with sales and customer service teams to address customer billing inquiries and resolve issues efficiently.
- Generated detailed reports on outstanding invoices and aging accounts to monitor and track collection efforts.
Field Staff/Dispatcher
Transit Services - NAU
08.2018 - 05.2022
- Managed daily schedule for field staff to ensure efficient operations.
- Coordinated dispatching of vehicles and personnel for various service calls.
- Performed troubleshooting and problem solving to address staff and customer issues.
- Training new hires
- Deescalating situations with visitors that receive citations
Education
Bachelor of Science - Finance
Northern Arizona University
Flagstaff, AZ05.2022
High School Diploma - undefined
Mountain View High School
Mesa, AZ05.2018
Skills
- Planning and coordination
- MS Office
- Service excellence
- Analytical problem solving
- Coaching and mentoring
- Performance monitoring
LANGUAGES
Spanish | Native. Minor in Spanish
Timeline
Training Specialist
TEKsystems
10.2024 - Current
Senior Business Operations Associate
TEKsystems
06.2022 - 10.2024
Field Staff/Dispatcher
Transit Services - NAU
08.2018 - 05.2022
High School Diploma - undefined
Mountain View High School
Bachelor of Science - Finance
Northern Arizona University