Sebastian Davalos
Laveen
Summary
Results-driven professional with a strong background in strategic planning and operational optimization, dedicated to driving business success. Proven ability to remain composed in high-pressure situations while consistently exceeding performance expectations. Experience includes training new hires at NAU Transit Services on regulations and efficient job execution, as well as managing complex accounts at TEKsystems to ensure seamless operations. Expertise in mentoring team members fosters a culture of operational excellence and enhances overall team performance.
Overview
8
8
years of professional experience
Work History
Manager of Operations Support
TEKsystems
Tempe, AZ
03.2026 - Current
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Developed and implemented operational strategies to streamline processes and increase efficiency.
- Analyzed project metrics to identify trends and recommend process improvements.
Training Specialist
TEKsystems
Tempe, AZ
10.2024 - 03.2026
- Design, develop, and deliver training programs for new and existing employees.
- Collaborate with managers to assess training needs and create tailored solutions.
- Facilitate workshops and hands-on sessions to enhance employee skills.
- Monitor and evaluate training effectiveness and implement improvements.
Senior Business Operations Associate
TEKsystems
Tempe, AZ
06.2022 - 10.2024
- Manage total accounts receivables with an aging in excess of $4 million.
- Processed and reconciled payments from customers, resolving any discrepancies in a timely manner.
- Collaborated with sales and customer service teams to address customer billing inquiries and resolve issues efficiently.
- Generated detailed reports on outstanding invoices and aging accounts to monitor and track collection efforts.
Field Staff/Dispatcher
Transit Services - NAU
Flagstaff, AZ
08.2018 - 05.2022
- Oversaw daily scheduling for field staff to optimize operational efficiency.
- Trained new dispatch staff on operational procedures, enhancing team performance and safety compliance.
- Performed troubleshooting and problem solving to address staff and customer issues.
- Engaged with visitors to deescalate situations and ensure compliance with regulations.
- Coordinated daily transit operations to ensure timely service delivery and optimal resource allocation.
Education
Bachelor of Science - Finance
Northern Arizona University
Flagstaff, AZ05-2022
High School Diploma - undefined
Mountain View High School
Mesa, AZ05-2018
Skills
- Planning and coordination
- MS Office
- Service excellence
- Analytical problem solving
- Workload prioritization
- Process documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager of Operations Support
TEKsystems
03.2026 - Current
Training Specialist
TEKsystems
10.2024 - 03.2026
Senior Business Operations Associate
TEKsystems
06.2022 - 10.2024
Field Staff/Dispatcher
Transit Services - NAU
08.2018 - 05.2022
High School Diploma - undefined
Mountain View High School
Bachelor of Science - Finance
Northern Arizona University