Sebastian Mendoza
Phoenix
Summary
Well-qualified Community Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Property Manager
Chamberlin And Associates
2022.02 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Realtor
EXp Realty, LLC
2020.09 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
Leasing Agent
JRK Residential
2021.05 - 2022.01
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Recruited new residents through website advertising and marketing.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Internet Sales Manager
Volvo Cars Tucson
2018.05 - 2020.09
- Located merchandise across various stores to address customer needs.
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
Fraud Analyst
Comcast, Xfinity
2017.09 - 2018.04
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Store Manager
Sprint
2016.08 - 2017.05
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
DMV Clerk
PLS Financial Services
2013.07 - 2016.08
- Communicated with customers to resolve common title issues.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Contacted Arizona Motor Vehicle Department to determine status of pending titles.
- Organized and prepared tax and title documents to transfer ownership of property.
- Calculated and remitted state sales tax, service, and other charges.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Store Manager
Verizon Wireless
2010.08 - 2013.06
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Cholla High School
Tucson05.2010
Skills
- Administrative Leadership
- Contractual Obligations
- Staff Meetings
- Exceptional Oral and Written Communication Skills
- Knowledge of State Arizona Real Estate Laws
- Fair Housing Laws Knowledge
- Microsoft Office
- Occupant Retention
- Leasing and Sales
- Disturbance Handling
- Sales and Marketing
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Chamberlin And Associates
2022.02 - Current
Leasing Agent
JRK Residential
2021.05 - 2022.01
Realtor
EXp Realty, LLC
2020.09 - Current
Internet Sales Manager
Volvo Cars Tucson
2018.05 - 2020.09
Fraud Analyst
Comcast, Xfinity
2017.09 - 2018.04
Store Manager
Sprint
2016.08 - 2017.05
DMV Clerk
PLS Financial Services
2013.07 - 2016.08
Store Manager
Verizon Wireless
2010.08 - 2013.06
High School Diploma -
Cholla High School
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