Sebastine C. Iwueke
Scrum Master & Agile Coach (CSM, CSPO, LSSGB)
Chandler
Summary
Results-driven servant leader with 8 years of experience in Agile/Scrum/Lean/Kanban. Proven track record of guiding data, infrastructure, software development, and business teams towards scalable and customer-focused product delivery. Seeking to leverage education and professional experience to deliver quality working products and business solutions that transform goals into actionable improvements and positive outcomes. Adept at understanding team dynamics and removing impediments while efficiently guiding iterative and incremental work completion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Scrum Master
Wells Fargo
12.2021 - Current
- Currently leading three high performing Scrum Teams in Consumer and Home Lending Technology in building, developing and maintaining software and applications used in product pricing, loan origination, closing, fees, estimates, compliance etc. for Home mortgage customers.
- Tracked and monitored team efficiency and delivery and leveraged data to significantly improve the health and performance of the teams specifically overall increase in optimal predictability range and sprints with low churn by 95% and 90% respectively.
- Identified 3 process improvement and automation opportunities relating to monitoring and tracking of Scrum team metrics, creation of impediment/blocker reports and timely identification of dependencies. This feat enabled overall transformation of the organization.
- Designed Agile playbook and guidelines for Scrum events to be utilized by all teams in the organization and adhering to these standards enabled consistent and quality results achieved at the end of all Scrum events.
- Facilitated the management and execution of product releases to minimize compliance issues, incidents and operating costs for the organization. This included consistent adherence to Software Development Lifecycle (SDLC) and proper Identification and addressing of risks and impediments by leveraging related resources and escalation paths as required.
- Built automated JIRA reports and dashboards currently used across the organization for all teams to effectively monitor and track burndown, Sprint health, JIRA issue (story/task/defect/impediment)and assignment statistics all in real time and utilization of these dashboards by Scrum Masters improved overall team JIRA statistics by 25%.
- Coached teams to implement specific Software development practices to reduce overall defects identified in both User Acceptance Testing and Production environments by 35%.
- Ensured my teams were 100% compliant on SDLC and JIRA standards and built one of the best performing teams in the organization metrics wise by maintaining an excellent average predictability at 95%, extremely low churn at 5% and an average cycle time of 4 days which validated the efficiency and maturity of my teams in delivering quality products.
Scrum Master
State Farm
07.2019 - 12.2021
- Led a team of 8 in development & successful maintenance of on prem distribute cache for Application Developers. Reduced provisioning turn around time by 12 hours & realized 100% self-service for customers through system modifications. Teams identified & completed necessary test automations that increased accuracy & product validation.
- Successfully removed impediments in teams experiencing issues with Sprint predictability and churn by designing Excel spreadsheet that correctly predicts team target point based on average velocity, team absences and company holidays.
- Managed team dependencies by ensuring early identification of risks & dependencies, cross collaboration with Product owners & other Scrum Masters, appropriate stakeholder management & facilitating Scrum of scrums.
- Facilitated team discussions in designing product roadmaps and objectives/key results (OKR) that align properly with product development goals.
- Achieved over 95% of laid out OKRs with teams in 2021 Q1, Q2 & Q3 & realized 25% improvement in lead time completion due to excellent management of dependencies quick resolution of team impediments.
- Facilitated Daily scrums, Sprint plannings, Backlog refinements, Sprint reviews (Showcases) & Sprint retrospectives to realize full team engagement.
- Implemented Agile health checks with Technology teams to understand state of Agile journey and developed growth plans capturing Identified improvements & recommendations for teams.
- Coached Product Owners & teams to build detailed Acceptance criteria that captures business and customer needs to generate quality products and delivery.
- Provided recommendations to Enterprise Technology leadership on methods to ensure continued success of Agile implementation within the organization including actions and steps needed to scale Agile development and practices across the Enterprise within 3-5 years. This led to significant success across in implementing this across partner areas in the organization.
- Trained over 100 separate team members in using VersionOne, Gitlab & provided coaching & feedback as needed.
- Coached & led software development team to achieve goal of improved resiliency by decreasing MTTR by 10% & significantly reducing the probability of experiencing data loss for customers.
- Designed health checks, surveys & growth plans for teams to support continuous improvement. Realized efficiencies & improved collaboration in 3 months based on team feedback.
- Led as Scrum Master for an Enterprise Virtual mail adoption project team that identified & realized over 850k in cost savings, improved efficiencies in virtual mail delivery for employees and a 4.75/5 internal customer product rating.
- Developed team metrics & reports to illustrate growth, trends & maturity levels. Shared information with leadership and provided improvement recommendations.
- Led initiative to establish Scrum teams across functional areas with adequate resources and developed skills matrix to help identify skill gaps & opportunities for optimal performance.
Business Process Analyst
State Farm
03.2019 - 07.2019
- Collaborated with Enterprise Technology & Administrative AudioVisual Services & Operations teams to investigate & analyze the current Audiovisual strategy. Provided recommendations & detailed roadmap to Directors for a modernized, consistent & more efficient Audiovisual infrastructure, equipment, meeting rooms & facilities for Enterprise AV future state.
- Led as Project Manager for Virtual mail project while collaborating with Enterprise Imaging & Service delivery Analysts to research, analyze & recommend improved efficiencies including elimination of non value add activities, identified/realized costs savings of over 850k & significant reduction in lead times for mail delivery & improved info security on mails.
- Led process improvement project leading to identification of cost savings, expense reduction, & return of investment over 235k/year due to process automation and efficiencies in utilizing available tools & shortcuts in TRIRIGA and Excel. Also reduced average scheduling time by 40% as a result of implementation.
- Led Agile project redesign of Administrative Services library of Manual articles, policies, SOP's, including establishing more efficient document repository, developing governance & control testing measures for sustainability to ensure improved audit results & risk mitigation.
- Led high impact regulatory project. Designed & implemented processes for Administrative Services & HR to receive & respond to consumer data requests efficiently while adhering to Federal & State regulations.
Education
Master of Science - Technology Project Management
Illinois State University
Normal, IL05-2017
Skills
- Agile, Scrum, Kanban
- Lean & Process improvement
- Product Management & Project Management
- Change Management, Project planning & implementation
- Sprint planning, retrospective and refinement
- Agile coaching, training & Team Facilitation
- Agile metrics tracking
- Impediment resolution & dependency management
Certification
- Certified ScrumMaster (CSM)
- Certified Scrum Product Owner (CSPO)
- Lean Six Sigma Green Belt Certification (LSSGB)
SOFTWARE
- Enterprise JIRA and JIRA Align (10 years)
- Tableau (7 years)
- VersionOne (8 years)
- Confluence (10 years)
- Gitlab (5 years)
- MS Excel, Visio, Word, PowerPoint, OneNote, Teams, SharePoint (20years)
Timeline
Scrum Master
Wells Fargo
12.2021 - Current
Scrum Master
State Farm
07.2019 - 12.2021
Business Process Analyst
State Farm
03.2019 - 07.2019
Master of Science - Technology Project Management
Illinois State University
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