Sedoka Akra
Sun City West
Summary
Customer-focused professional with strong communication, problem-solving, and organizational skills. Proven ability to manage multiple priorities, build positive relationships, and resolve customer concerns with professionalism and empathy.
Overview
3
3
years of professional experience
Work History
Logistic Associate ( problem solved specialist)
Amazon
Suncitywest
11.2022 - Current
- Coordinated cross-functional projects to enhance operational efficiency.
- Developed training materials for new team members.
- Analyzed data trends to support decision-making for process improvements.
- Investigate and resolve order issues, ensuring customer satisfaction through prompt communication and problem-solving.
- Uphold safety and compliance standards through all shipping and handling procedures.
- Track and manage inventory using warehouse software with strong attention to accuracy.
- Coordinate with team to ensure on time delivery and positive customer service outcomes.
Life Insurance Agent
Primerica
Houston
07.2022 - 10.2023
- Assisted clients in understanding life insurance options and benefits.
- Conducted needs analysis to determine appropriate coverage for clients.
- Developed and maintained strong relationships with clients for ongoing support.
- Educated clients on policy terms and conditions to ensure informed decisions.
- Utilized company software to manage client information and track interactions.
- Provided customer service and support to clients.
Education
Murray Wright High School
Detroit , MIAssociate of Arts - Communications
Oakland, Community College
Southfield, MISkills
- Customer and Client Relations
- Communication and Active Listening
- Conflict resolution and Problem-solving
- Organization and Time Management
- Safety and Compliance Awareness
- Multitask and Fast Pace Environment
- Dependability and Professionalism
Timeline
Logistic Associate ( problem solved specialist)
Amazon
11.2022 - Current
Life Insurance Agent
Primerica
07.2022 - 10.2023
Murray Wright High School
Associate of Arts - Communications
Oakland, Community College