Selena Ortiz
Phoenix,AZ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Waitress/Lead Banquet Server
Culinary Dropout
12.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Mortgage Loan Processor Assistant
Bell Bank
10.2021 - 06.2022
- Streamlined mortgage loan processing by effectively managing documents and maintaining accurate records.
- Collaborated with underwriters to ensure a smooth and efficient loan approval process, resulting in increased productivity.
- Served as liaison between borrowers, realtors, and lenders to foster strong relationships and enhance communication.
- Prepared preliminary disclosures accurately, aiding borrowers in understanding their rights and responsibilities.
Receptionist Coordinator
Goldberg & Goldberg
12.2019 - 06.2021
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
Education
High School Diploma -
Ironwood High School
Glendale, AZ05-2016
Skills
- Attention to detail
- Strong multitasking
- Complex Problem-solving
- Teamwork and collaboration
Timeline
Waitress/Lead Banquet Server
Culinary Dropout
12.2022 - Current
Mortgage Loan Processor Assistant
Bell Bank
10.2021 - 06.2022
Receptionist Coordinator
Goldberg & Goldberg
12.2019 - 06.2021
High School Diploma -
Ironwood High School
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