Selenia Urbieta
Tempe
Summary
Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Server/Shift Manager/Key Holder
Pita Jungle
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle cash/credit card transactions to balanced financial reports
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server/Bartender
Prison Hill Brewing Co.
02.2018 - 05.2024
- Built relationships with vendors to manage orders and negotiate costs.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Cashier
Big 5 Sporting Goods
03.2015 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Kofa High School
Yuma, AZSkills
- Exceptional customer service
- Cash handling
- Communication skills
- Bilingual (English and Spanish)
- Adaptability
- Salesmanship
Timeline
Server/Shift Manager/Key Holder
Pita Jungle
07.2024 - Current
Server/Bartender
Prison Hill Brewing Co.
02.2018 - 05.2024
Cashier
Big 5 Sporting Goods
03.2015 - 08.2017
High School Diploma -
Kofa High School
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