Selina Vigil
Phoenix
Summary
Dynamic leader with a proven track record at Extra Space Storage, excelling in revenue growth and cost control. Skilled in team building and employee relations, I consistently surpassed KPI metrics while enhancing customer satisfaction. My strategic approach to performance improvement and operational efficiency drives success in fast-paced environments.
Overview
28
28
years of professional experience
Work History
District Team Lead / Store Manager
Extra Space Storage
Phoenix
12.2019 - Current
- Executed company initiatives, consistently surpassing goals as reflected in KPI metrics.
- Analyzed financial statements to identify expense control and revenue growth opportunities.
- Supported District Manager in executing Division and District objectives.
- Facilitated hiring process, training, coaching, and following up with new hires.
- Provided ongoing support and coaching to store managers for performance improvement.
- Resolved customer escalations to enhance satisfaction and retention.
- Oversaw district scheduling and staffing to ensure operational efficiency.
- Managed operations of 600+ storage unit facility, ensuring compliance with landlord/tenant laws.
Assistant Store Manager / Team Leader
Sam's Club
Phoenix
12.1997 - 07.2019
- Exemplified organizational standards and principles as hands-on servant style leader.
- Experienced in Personnel processes such as interviewing, hiring, and termination of employment.
- Coached associates to create strong teams resulting in consistent and exceptional customer service.
- Boosted company productivity and morale through consistent engagement with team members and management.
- Met and exceeded individual department and store baseline goals for sales and KPI metrics.
- Analyzed monthly Profit and Loss statements and implemented plans for improvement.
- Developed budgets and implemented 30-60-90-day plans for departments.
- Controlled expenses for optimum budget tracking.
- Conducted monthly department inventories and yearly store inventories.
- Addressed and resolved customer inquiries and complaints to restore satisfaction.
- Held team members accountable for deadlines, quotas and performance goals.
- Trained team members on appropriate application of policies and procedures.
- Conducted performance reviews for associates and prepared self-evaluations for direct supervisor.
- Walked departments regularly with direct reports to determine needs and proactively delegate tasks.
- Oversaw team productivity and results to attain revenue goals and performance targets.
- Worked with management team to react to customer service issues, customer complaints and business opportunities.
- Maintained safe work environment for employees, vendors and customers.
Education
GED -
Pikes Peak Community College
Skills
- Time management
- Employee relations
- Team building and leadership
- Customer service
- Cross-functional team management
- Improve performance
- Revenue growth
- Cost control and budgeting
Volunteer Experience
- Participated in numerous 'Making Strides Against Breast Cancer' events.
- Volunteered to distribute coats and clothing to children and families in need during the winter of 2019.
- Volunteered at events to raise money for local animal shelters.
- Recent initiative is helping to control the local feral cat population by Trap, Neuter or Spay, and Return.
Accomplishments
EXTRAordinary quarterly award 2023
Timeline
District Team Lead / Store Manager
Extra Space Storage
12.2019 - Current
Assistant Store Manager / Team Leader
Sam's Club
12.1997 - 07.2019
GED -
Pikes Peak Community College