Summary
Overview
Work History
Education
Skills
Volunteer Experience
Accomplishments
Timeline
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Selina Vigil

Phoenix

Summary

Dynamic leader with a proven track record at Extra Space Storage, excelling in revenue growth and cost control. Skilled in team building and employee relations, I consistently surpassed KPI metrics while enhancing customer satisfaction. My strategic approach to performance improvement and operational efficiency drives success in fast-paced environments.

Overview

28
28
years of professional experience

Work History

District Team Lead / Store Manager

Extra Space Storage
Phoenix
12.2019 - Current
  • Executed company initiatives, consistently surpassing goals as reflected in KPI metrics.
  • Analyzed financial statements to identify expense control and revenue growth opportunities.
  • Supported District Manager in executing Division and District objectives.
  • Facilitated hiring process, training, coaching, and following up with new hires.
  • Provided ongoing support and coaching to store managers for performance improvement.
  • Resolved customer escalations to enhance satisfaction and retention.
  • Oversaw district scheduling and staffing to ensure operational efficiency.
  • Managed operations of 600+ storage unit facility, ensuring compliance with landlord/tenant laws.

Assistant Store Manager / Team Leader

Sam's Club
Phoenix
12.1997 - 07.2019
  • Exemplified organizational standards and principles as hands-on servant style leader.
  • Experienced in Personnel processes such as interviewing, hiring, and termination of employment.
  • Coached associates to create strong teams resulting in consistent and exceptional customer service.
  • Boosted company productivity and morale through consistent engagement with team members and management.
  • Met and exceeded individual department and store baseline goals for sales and KPI metrics.
  • Analyzed monthly Profit and Loss statements and implemented plans for improvement.
  • Developed budgets and implemented 30-60-90-day plans for departments.
  • Controlled expenses for optimum budget tracking.
  • Conducted monthly department inventories and yearly store inventories.
  • Addressed and resolved customer inquiries and complaints to restore satisfaction.
  • Held team members accountable for deadlines, quotas and performance goals.
  • Trained team members on appropriate application of policies and procedures.
  • Conducted performance reviews for associates and prepared self-evaluations for direct supervisor.
  • Walked departments regularly with direct reports to determine needs and proactively delegate tasks.
  • Oversaw team productivity and results to attain revenue goals and performance targets.
  • Worked with management team to react to customer service issues, customer complaints and business opportunities.
  • Maintained safe work environment for employees, vendors and customers.

Education

GED -

Pikes Peak Community College

Skills

  • Time management
  • Employee relations
  • Team building and leadership
  • Customer service
  • Cross-functional team management
  • Improve performance
  • Revenue growth
  • Cost control and budgeting

Volunteer Experience

  • Participated in numerous 'Making Strides Against Breast Cancer' events.
  • Volunteered to distribute coats and clothing to children and families in need during the winter of 2019.
  • Volunteered at events to raise money for local animal shelters.
  • Recent initiative is helping to control the local feral cat population by Trap, Neuter or Spay, and Return.

Accomplishments

EXTRAordinary quarterly award 2023

Timeline

District Team Lead / Store Manager

Extra Space Storage
12.2019 - Current

Assistant Store Manager / Team Leader

Sam's Club
12.1997 - 07.2019

GED -

Pikes Peak Community College
Selina Vigil