Semara Leyva
Phoenix
Overview
11
11
years of professional experience
Work History
HDC/STAT
Preferred Homecare
Tempe
05.2024 - Current
- Completed day-to-day duties accurately and efficiently
- Worked with sales reps to help accommodate patients
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked with case managers and medical assistants to gather correct information for respiratory patients and DME patients
- Work both inbound and outbound calls
- Send fax’s and emails to collect needed information
Snf scheduler
Athena Specialty Group
09.2023 - 11.2023
- I would schedule for multiple clinics along with uploading patient vitals, documents and creating new patient charts
Medical Scheduler
HOPCo / The CORE Institute
01.2023 - 09.2023
- I am a medical scheduler dealing with inbound calls to schedule appointments. I also deal with outbound calls dealing with scheduling appointments based on referrals
Merchant Services Specialist
DoorDash
Tempe
08.2019 - 11.2022
- I first started working customer service when I was originally hired where I would speak to customers via email and phones. Mainly dealing with refunds and order issues.
- I was then moved over to merchant support about two months after being hired where I worked with the merchants/owners of the businesses on Door dash, both via phone and email.
- I was then hired for merchant services in October of 2022 where I currently work on activating POS providers on our platform.
- Tempe, AZ
Fraud Investigator
PSCU
Phoenix
04.2019 - 06.2019
- Manage accounts and check for any possible fraud on them, make both outbound and inbound calls.
- Phoenix, AZ
DEBT COLLECTOR
PROGRESSIVE
08.2018 - 02.2019
- Handled both inbound and outbound collection calls to try and collect on delinquent accounts.
- Always attempted to make sure all accounts were current and customers questions and needs where addressed and handled.
TERMITE LEAD ENTRY
TERMINIX CENTER
04.2017 - 07.2018
- Entered details such as payments, account information, and call logs into the computer system.
- Responded to customer requests via telephone and email.
- I was in charge of scheduling all new costumer appointments and resolving any other additional issues they might have had.
- I would at times take time off of the computers and assist the reps on the floor with any questions or even at times take 'sup' calls when a costumer requested a manager.
MANAGER
KNEADERS BAKERY & CAFE
02.2016 - 03.2017
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
MANAGER
MCDONALDS
09.2014 - 02.2016
- Carefully selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Interacted positively with customers
Education
DIPLOMA -
WESTVIEW HIGH SCHOOL
Skills
- Problem solving
- Call Center
- Collections
- Microsoft Excel
- Typing
- Word
- Communications
- Billing
- Supervising Experience
- Customer service
- Passion for customer satisfaction
- Strong work ethic
- Fast learner
- Transitioning to different leadership roles
- Open to criticisms
- Positive teaching
Timeline
HDC/STAT
Preferred Homecare
05.2024 - Current
Snf scheduler
Athena Specialty Group
09.2023 - 11.2023
Medical Scheduler
HOPCo / The CORE Institute
01.2023 - 09.2023
Merchant Services Specialist
DoorDash
08.2019 - 11.2022
Fraud Investigator
PSCU
04.2019 - 06.2019
DEBT COLLECTOR
PROGRESSIVE
08.2018 - 02.2019
TERMITE LEAD ENTRY
TERMINIX CENTER
04.2017 - 07.2018
MANAGER
KNEADERS BAKERY & CAFE
02.2016 - 03.2017
MANAGER
MCDONALDS
09.2014 - 02.2016
DIPLOMA -
WESTVIEW HIGH SCHOOL