Semerah Muhammad
Chandler
Summary
Leave of Absence Specialist with extensive experience in managing employee leaves and expertise in federal and state leave regulations. Proven ability to build strong relationships with employees while prioritizing tasks effectively under pressure. Successfully resolved complex leave cases, ensuring compliance and enhancing organizational policies. Delivered comprehensive training to staff on leave management and compliance standards.
Overview
5
5
years of professional experience
Work History
FMLA /Leave of Absence Specialist
Acumen Fiscal Agent
Mesa
05.2023 - Current
- Managed end-to-end leave administration for FMLA, state PFML, and company-sponsored programs from intake to return-to-work.
- Validated leave-related pay calculations and tax treatment as Payroll SME, ensuring accuracy in payroll during leave.
- Coordinated with Payroll, HR, and Benefits teams to maintain pay continuity and compliance outcomes.
- Acted as trusted advisor for employees and managers navigating complex leave scenarios.
- Resolved escalated issues by troubleshooting data discrepancies and collaborating with internal experts.
- Supported client satisfaction in B2B SaaS by partnering with Customer Success Managers on compliance matters.
- Maintained current knowledge of leave laws and payroll regulations, sharing guidance proactively.
- Communicated effectively with employees, healthcare providers, insurance carriers, and state agencies.
FMLA / Leave & Payroll Specialist
Medulla/Chiro one wellness center
Chicago
11.2020 - 04.2023
- Administered federal and state leave programs, ensuring accurate payroll adjustments and benefits continuity.
- Processed payroll changes related to paid/unpaid leave, supplemental pay, and state reimbursements.
- Educated employees and managers on leave eligibility, pay impacts, and compliance obligations.
- Maintained precise leave documentation, ensuring audit readiness of records.
- Supported enhancements in systems and processes for leave and payroll workflows.
- Established strong foundations in payroll accuracy, data integrity, and employee assistance.
Education
Bachelor of Arts - Human Resources Management
Ashworth College
Norcross, GA05-2015
Skills
FMLA, PFML, and ADA compliance
- Leave program management
- Payroll processing and adjustments
- Tax implications and reimbursements
- Benefits administration (medical, dental, vision, 401k)
- HRIS and payroll systems
- SaaS and B2B environments
- Employee and manager support
- Compliance audits and documentation
- Multi-system resolution
- Cross-functional collaboration
- Effective communication skills
Timeline
FMLA /Leave of Absence Specialist
Acumen Fiscal Agent
05.2023 - Current
FMLA / Leave & Payroll Specialist
Medulla/Chiro one wellness center
11.2020 - 04.2023
Bachelor of Arts - Human Resources Management
Ashworth College