Summary
Overview
Work History
Education
Skills
Timeline
Generic

Senaca Davis

Springerville

Summary

Dedicated professional with a solid background in housekeeping and front desk operations. Known for strong attention to detail and effective communication, contributing to improved guest experiences and operational success. Hardworking professional with energetic personality and strong cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards. Seasoned professional bringing expertise in budget administration, inventory controls, schedule management and multi-year record of success in hospitality operations. Supervises staff and offers adequate guidance to complete work before deadlines. Talented professional with residential and commercial cleaning management experience. Passionate about leading teams to exceed client expectations by keeping buildings disinfected, sanitized and looking and smelling freshly cleaned. Contributes to positive work climate and overall team effort with pleasant attitude, being in uniform, dependable, and on time. High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.

Overview

5
5
years of professional experience

Work History

Head Housekeeper

Best Western Sunrise Inn
Springerville
05.2024 - Current
  • Collaborated with front desk to meet special guest requests efficiently.
  • Supervised daily cleaning operations and ensured high standards of cleanliness.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Organized inventories of linen, cleaning products and other items used by the Housekeeping Department.
  • Maintained up-to-date records of supplies, equipment, and cleaning materials.
  • Sorted and counted linens and organized in storage areas.

Front Desk Receptionist

Howard Johnson Hotel
Springerville
04.2022 - 03.2024
  • Managed phone calls and directed inquiries to appropriate departments.
  • Processed check-ins and check-outs efficiently for guests.
  • Coordinated room reservations and maintained accurate booking records.
  • Assisted guests with special requests and resolved issues promptly.
  • Collaborated with housekeeping to ensure room readiness for arrivals.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Monitored visitor access control systems including issuing identification badges when necessary.

Housekeeper

Reed's Lodge
Springerville
08.2021 - 06.2022
  • Maintained cleanliness and organization in guest rooms and common areas.
  • Managed laundry duties, ensuring timely washing and folding of linens.
  • Replenished supplies, including toiletries and cleaning products, efficiently.
  • Assisted with inventory control by tracking stock levels and reporting needs.
  • Followed safety procedures for chemical use and equipment operation diligently.
  • Responded promptly to guest requests for additional services or supplies.
  • Conducted routine inspections to identify maintenance issues or repairs needed.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Inspected guest rooms after cleaning to ensure they were presentable.

Education

High School Diploma -

Round Vally High School
Springerville, AZ
02-2015

Skills

  • Inventory management
  • Cleaning procedures
  • Equipment maintenance
  • Sanitation standards
  • Scheduling coordination
  • Customer relationship management
  • Room preparation
  • Safety compliance
  • Problem solving
  • Effective communication
  • Team building
  • Polishing surfaces
  • Client relations
  • Quality improvements

Timeline

Head Housekeeper

Best Western Sunrise Inn
05.2024 - Current

Front Desk Receptionist

Howard Johnson Hotel
04.2022 - 03.2024

Housekeeper

Reed's Lodge
08.2021 - 06.2022

High School Diploma -

Round Vally High School
Senaca Davis