Senta Lynn
Tucson
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Marshalls
12.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Area Sales Manager
Marine Corps Community Services
01.2014 - 11.2022
- Monitored customer preferences to determine focus of sales efforts.
- Reviewed operational records and reports to project sales and determine profitability.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Led and directed team members on effective methods, operations and procedures
- Conducted quality, timely performance feedback and performance appraisals.
- Implemented and developed operational standards, policies and procedures.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
Store Manager
Goodwill Industries
10.2012 - 10.2013
- Interviewed and hired prospective employees according to team needs.
- Stocked and organized products in storage spaces and retail shelves.
- Prepared staff work schedules and assigned specific duties.
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
- Planned store layouts or designed displays.
- Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations.
Department Manager
Macy's
10.2011 - 10.2012
- Driving customer satisfaction and repeat business.
- Utilized computer and point of sale systems for maintaining inventory and managing profit and loss.
- Trained and supervised associates on customer service excellence and strong company culture.
- Met or exceeded operating standards for brand consistency.
- Delivered excellent customer service, driving quality shopping experiences.
- Maximized sales and long-term profitability to achieve department goals.
- Collaborated with cross-functional teams and department managers to optimize sales.
- Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization.
Education
Rancho Buena Vista
Vista, CASkills
- Problem-solving
- Customer experience
- Time management
- Stock management
- POS systems operations
- Hiring and training
- Work Planning and Prioritization
- Relationship building and management
- Sales strategies
- Teamwork and collaboration
- Operations management
Certification
- CPR/1st Aid
- Food Handlers Certificate
Timeline
Assistant Store Manager
Marshalls
12.2022 - Current
Area Sales Manager
Marine Corps Community Services
01.2014 - 11.2022
Store Manager
Goodwill Industries
10.2012 - 10.2013
Department Manager
Macy's
10.2011 - 10.2012
Rancho Buena Vista