Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sephora Smith

Glendale

Summary

Customer focused and very professional with extensive service experience at LA Crab Shack and Anzios Italian restaurant excelling in guest service and order accuracy. Proven ability to enhance customer satisfaction through exceptional communication and proactive problem-solving. Skilled in POS system operation and cash handling, and consistently creating positive relationships with customers and coworkers that drive repeat business.

Overview

6
6
years of professional experience

Work History

Restaurant Server

LA Crab Shack
04.2024 - 04.2025
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Assistant Manager

Sonic Drive in
10.2022 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Server

Anzios Italian Restaurant
08.2019 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

High School Diploma -

MoonValley Highschool
Glendale, AZ
05-2020

Skills

  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service
  • Exceptional communication
  • Cash handling
  • POS system operation
  • Order accuracy
  • Menu memorization
  • High volume dining

Timeline

Restaurant Server

LA Crab Shack
04.2024 - 04.2025

Assistant Manager

Sonic Drive in
10.2022 - 05.2023

Server

Anzios Italian Restaurant
08.2019 - 01.2021

High School Diploma -

MoonValley Highschool

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Sephora Smith