Sequila Williams
Peoria
Summary
Administrative and Healthcare Professional with over 20 years of experience in healthcare operations, specializing in patient accounts and medical records management. Proficient in Epic Systems (EMR), patient billing, and insurance claims resolution. Demonstrated leadership and problem-solving skills, with a track record of enhancing operational efficiency and fostering a positive patient experience. Aiming to leverage extensive background in a leadership or management position within healthcare administration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Account Representative
Midwestern University
Glendale
11.2014 - Current
- Greet patients, create a welcoming environment, and support front-office operations.
- Manage high-volume multi-line phones, routing calls and providing patient assistance.
- Schedule patient appointments and procedures using Epic Systems, ensuring accuracy and efficiency.
- Maintain and update patient files in Epic EMR, ensuring HIPAA compliance.
- Process patient payments, reconcile accounts, and prepare daily bank deposits.
- Correct, resubmit, and adjust insurance claims, reducing denials and improving reimbursement.
- Trained and mentored new staff on Epic workflows, billing, and patient access processes.
- Partner with cross-functional departments to resolve billing and account issues.
Patient Account Specialist
Arizona Spine & Joint Hospital
Mesa
01.2008 - 01.2014
- Managed patient billing, collections, and insurance claims processing.
- Assisted with front desk reception, patient check-in, and medical record updates.
- Supported physicians and nurses with administrative tasks, improving office workflow.
- Collaborated with insurance providers to resolve claim denials and maximize reimbursement.
Education
Bachelor of Science - Information Technology – Health Services Management
DeVry University
12.2025
Associate Degree - Health Information Technology
DeVry University
01.2024
Skills
- Epic Systems (EMR/EHR)
- Patient billing and collections
- Insurance claims and appeals
- Staff training and mentorship
- Medical terminology
- ICD-10
- CPT coding
- Scheduling and patient access
- Cash handling and bank reconciliation
- Microsoft Word
- Excel
- Outlook
- Customer service and communication
- Team leadership and collaboration
- HIPAA compliance
- Verbal and written communication
Certification
- HIPAA Compliance Training
- Medical Terminology
References
References available upon request.
Timeline
Patient Account Representative
Midwestern University
11.2014 - Current
Patient Account Specialist
Arizona Spine & Joint Hospital
01.2008 - 01.2014
Bachelor of Science - Information Technology – Health Services Management
DeVry University
Associate Degree - Health Information Technology
DeVry University
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