Ser Wah
Glendale
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Sales Associate
H&M Hennes & Mauritz
09.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Security Guard
Scottsdale Fashion Square
01.2020 - 03.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with personnel and general public.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Distributor
Banner Thunderbird Medical Center
01.2019 - 03.2019
- Assisted with sorting and organizing stockroom items.
- Communicated regularly with dispatcher for delivery route details and changes.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Education
High School Diploma -
Glendale High School
Glendale, AZ05.2017
Skills
- Product Sales
- Contract Preparation
- Client Account Management
- Customer Needs Assessment
- Wireless Technology
- Knowledge of Supervisory Concepts
- Time Management
- Security Software
- Safety Training
- Safety and Compliance Inspections
Timeline
Sales Associate
H&M Hennes & Mauritz
09.2021 - Current
Security Guard
Scottsdale Fashion Square
01.2020 - 03.2021
Distributor
Banner Thunderbird Medical Center
01.2019 - 03.2019
High School Diploma -
Glendale High School
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