Summary
Overview
Work History
Education
Skills
Timeline
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Serena Clark

Sierra Vista

Summary

Dynamic and results-driven professional with extensive experience at Southern Arizona Radiology, excelling in customer support and problem-solving. Proven ability to reduce call handling time while enhancing client satisfaction. Adept at data entry and appointment scheduling, fostering a collaborative team environment to achieve operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Call Center Representative

Southern Arizona Radiology
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Front Desk/Call Center

Optima Medical
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Receptionist

Travers and Lee LLC
12.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Education

Buena High School
Sierra Vista, AZ

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Communicating with clients
  • Appointment scheduling
  • Product knowledge
  • Cash handling
  • Documentation and reporting

Timeline

Receptionist

Travers and Lee LLC
12.2023 - Current

Call Center Representative

Southern Arizona Radiology

Front Desk/Call Center

Optima Medical

Buena High School

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Serena Clark