Serena Harris
Surprise
Summary
Accomplished customer support and operations professional with over 20 years of experience in regulated, service-driven environments. Expertise includes ensuring documentation accuracy, adhering to compliance standards, preventing fraud, and facilitating effective communication across departments. Recognized for dependability, a calm approach to challenges, and unwavering professionalism within structured workplaces. Actively seeking customer service or administrative support positions, including remote roles that prioritize attention to detail and consistent performance.
Overview
31
31
years of professional experience
Work History
Customer Support & Compliance Professional
Conair Corporation
01.2014 - 10.2025
- Performed detailed product inspections to ensure compliance with quality and safety standards prior to distribution.
- Collected, tested, and documented sample data with consistent accuracy in a regulated environment.
- Communicated nonconformities to vendors and internal departments, supporting corrective actions and process improvements.
- Maintained organized compliance documentation and reports in a high-volume setting.
- Recognized for reliability, attention to detail, and strong cross-functional communication over 11 years of service.
- (Position eliminated due to restructuring)
Warehouse / Vendor Coordinator
Cox Communications
01.2008 - 01.2013
- Coordinated vendor order placements and scheduled pickup times to maintain operational efficiency.
- Assisted technicians with equipment distribution and inventory management.
- Prepared weekly inventory reports and ensured compliance with company standards.
- Operated forklift to receive and manage incoming materials safely.
Fraud Prevention Specialist
Discover Financial Services
01.2006 - 01.2008
- Investigated and verified suspicious transactions to prevent financial loss.
- Communicated professionally with customers while maintaining confidentiality and compliance standards.
- Utilized fraud detection tools to balance customer service with risk mitigation.
Customer Service Representative
Telecable
01.1995 - 01.2000
- Provided professional front-desk support and assisted walk-in customers with billing and service inquiries.
- Managed high-volume inbound calls in a call center environment.
- Coordinated technician dispatches to ensure timely service resolution.
Education
High School Diploma -
Shawnee Mission South
Overland Park, KSLiberal Arts & Sciences Coursework
University of Kansas
Lawrence, KSAssociate of Arts - General Studies
Johnson County Community College
Overland Park, KSSkills
- Effective client communication
- Accuracy in documentation
- Quality assurance expertise
- Remote communication proficiency
- Proficient in conflict management
- Proficient in prioritizing tasks
- Interdepartmental collaboration
- Fundamental technical troubleshooting
- Teamwork and collaboration
- Computer skills
- Self-Directed
- Microsoft office
Timeline
Customer Support & Compliance Professional
Conair Corporation
01.2014 - 10.2025
Warehouse / Vendor Coordinator
Cox Communications
01.2008 - 01.2013
Fraud Prevention Specialist
Discover Financial Services
01.2006 - 01.2008
Customer Service Representative
Telecable
01.1995 - 01.2000
High School Diploma -
Shawnee Mission South
Liberal Arts & Sciences Coursework
University of Kansas
Associate of Arts - General Studies
Johnson County Community College