Serenah Aguilar

• Greet patients walking into the ER
• Scan their drivers license, start them on registration
• Verify insurance is still active and go over their benefits
• Run census to see our inpatients
• Flip outpatients to inpatient in OB department, pre-admit a patients baby
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Collect payments before being discharged if not being admitted

• Demonstrated genuine hospitality to guests coming in and out of the chain restaurant
• Thoroughly clean the tables and menus at the end of each shift
• Assist customers with dietary restrictions and allergies
• Responsible for setting tables after being cleaned from previous seating
• Displayed knowledge about the restaurant’s menu and story
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

· Managed daily administrative operations, ensuring smooth and efficient workflow across departments.

· Supervised and trained staff, delegating tasks to maximize efficiency and productivity.

· Developed and implemented office polices, enhancing overall operational effectiveness.

· Handled and financial reporting, reducing costs and improving resource allocation.

· Maintained relationships with vendors and suppliers to ensure timely procurement.

· Coordinated meetings, appointments, and travel arrangements for executives and staff.

• Watch children while parents’ workout, go to the spa or hangout by the pool
• Interact with the kids in classes such as arts and crafts, STEAM, sports skills, cardio dance, and yoga
• Clean surfaces at the end of the day such as toys, slides and bathrooms so when they come back it is a clean environment

• Help patients recover from injuries or surgeries
• Show them how to do their exercises & stretches during their rehabilitation
• Clean surfaces and equipment so patients come in a clean environment
• Check in patients for their appointment, schedule more appointments, pulled patient charts and filed them
• Make outbound calls to confirm patients upcoming appointments
• Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
• Prepared patients to meet with physical therapists.
• Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
• Assisted with reception duties like scheduling patients and completing follow up calls.

• Include guiding customers on the conveyor to go through the wash, help them sign up for the car wash membership, help them with any questions and concerns with the membership or equipment such as vacuums, answering phone calls, running the register, and training new employees
• Fixed the vacuums when they were clogged, helped customers look for lost items in the parking lot or got sucked into the vacuum