Serenia Cruz
Phoenix
Summary
Reliable Commercial and Residential Cleaner thrives in fast-paced, challenging environments and ambitiously works under pressure. Consistently strives for excellence to maximize customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phoenix Commercial Cleaner Pros
Janitorial Manager
Phoenix
05.2021 - Current
- Disinfectant and cleaned restrooms
- Provided exceptional customer service while interacting with clients in a professional manner.
- Created inventory checklists and stocked housekeeping carts.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Stripped, sealed, finished, and polished floors.
- Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors.
Janitorial Technician
Wcd Enterprises
Scottsdale
03.2020 - 05.2025
- Stripped, sealed and polished floors.
- Followed safety protocols while working with hazardous materials such as bleach or ammonia.
- Notified managers of repair needs or additions to building operating systems.
- Handled complaints from customers regarding janitorial services provided.
- Steam-cleaned or shampooed carpets.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
Cashier/Manager
Arco AM-PM
Phoenix
04.2018 - 11.2023
- Customer service
- Cash handling
- Cook
- Receiving orders
- Inventory
- Stocking store
Cleaning Technician
Best Janitorial
10.2021 - 08.2023
- Responsible for the cleaning, window cleaning, and also the floor technician of high-end designer stores! As well as five star restaurants
- Cleaned and sanitized all bathrooms, including toilets, mirrors, sinks, and floors.
- Serviced, cleaned and restocked restrooms.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Supervisor
ISS Facility Services
Scottsdale
03.2016 - 03.2018
- Managed a crew of 10
- Received and submit work orders
- Responsible for customers complaint
- Put in supply orders received supply orders
Education
College Degree - Law
Sacramento State
Sacramento, CA05.2005
High school diploma -
Visions In Education
Carmichael, CA05.2003
Skills
- Inventory management
- Floor maintenance
- Disinfection techniques
- Window cleaning
- Routine cleaning
- Safety compliance
- Quality assurance
- Customer Service Management
Certification
Covid 19 Sanitize specialist,
Floor technician
OSHA certified
CPR & 1st aid
Languages
Spanish, Fluent
Timeline
Cleaning Technician
Best Janitorial
10.2021 - 08.2023
Phoenix Commercial Cleaner Pros
Janitorial Manager
05.2021 - Current
Janitorial Technician
Wcd Enterprises
03.2020 - 05.2025
Cashier/Manager
Arco AM-PM
04.2018 - 11.2023
Supervisor
ISS Facility Services
03.2016 - 03.2018
College Degree - Law
Sacramento State
High school diploma -
Visions In Education