Serenity Curtis
Goodyear,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
IntouchCX
11.2024 - 04.2025
- Maintained high customer satisfaction ratings by utilizing active listening and problem-solving techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Documented customer interactions in CRM systems to track recurring issues and identify process improvements.
- Responded to customer requests for products, services, and company information.
Customer Support Specialist
Adecco
02.2024 - 09.2024
- Managed customer accounts, providing expert guidance on product features and services.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Conducted follow-up calls to ensure customer satisfaction and issue resolution.
- Participated in team meetings to share customer insights and recommend service enhancements.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Online Shopper
Walmart
04.2023 - 12.2023
- Ensured timely and accurate order fulfillment while maintaining high efficiency.
- Communicated with customers to clarify order preferences and resolve any discrepancies.
- Collaborated with team members to optimize inventory management and fulfillment processes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Team Lead
Whataburger
08.2020 - 03.2023
- .Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
- Maintained cleanliness and organization of dining area.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
- Established and maintained positive and productive vendor relationships.
Education
High School -
Mesa High School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Live chat support
- Food safety
- Staff training and development
LANGUAGES
English - Fluent
Timeline
Customer Service Representative
IntouchCX
11.2024 - 04.2025
Customer Support Specialist
Adecco
02.2024 - 09.2024
Online Shopper
Walmart
04.2023 - 12.2023
Team Lead
Whataburger
08.2020 - 03.2023
High School -
Mesa High School
Similar Profiles
Theresa McNeilTheresa McNeil
Sales Associate at IntouchcxSales Associate at Intouchcx
Drew PrawlDrew Prawl
Customer Support Representative at IntouchCXCustomer Support Representative at IntouchCX
Anthony GonzalezAnthony Gonzalez
Customer Service Representative Team Lead at IntouchCXCustomer Service Representative Team Lead at IntouchCX
Murli Krishna ChikuriMurli Krishna Chikuri
Senior E-support Officer at IntouchcxSenior E-support Officer at Intouchcx
Allexis RoyeAllexis Roye
Assistant Community Manager at Asset LivingAssistant Community Manager at Asset Living