Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Serenity Mann

Florence,AZ

Summary

Adept at fostering positive customer experiences and streamlining operations, my tenure at all places I worked honed my customer service and multitasking skills. Recognized for exceptional teamwork and problem-solving abilities, I consistently contributed to increased customer satisfaction and workplace efficiency, embodying a blend of hard and soft skills crucial for dynamic work environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Member

Burger King
08.2023 - 10.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Customer Service

Circle K
07.2022 - 12.2022
  • Resolved issues and maintained customer service standards.
  • Provided exceptional customer service to customers.
  • Helped customers if they had any questions regarding items they were purchasing.
  • Maintained a positive attitude with all customers.
  • Helped locate products if someone needed help finding them.
  • I always had a smile on my face while assisting customers.
  • Cleaned up any messes that were made.
  • Restocked shelves, cups, straws, lids, etc.
  • Interacted directly with customers and team members to maintain a high level of customer service, boosting customer service.

Life Guard

Florence Aquatic Center
05.2019 - 07.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Promoted water safety awareness with educational presentations to community groups.
  • Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
  • Conducted regular training exercises to maintain high readiness for rescues and emergencies.
  • Conducted water quality tests to ensure health standards were met, preventing health issues among swimmers.

Education

High School Diploma -

Florence High School
Florence, AZ
05.2022

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Clear Communication
  • Attention to Detail
  • Collaboration and Teamwork
  • Following Instructions
  • Cash Handling
  • Cleaning
  • Workplace Safety
  • Money Handling
  • Decision-making capabilities
  • Safety understanding
  • Creativity and Innovation
  • Organizing Work Stations
  • Goal Setting and Achievement
  • Product Knowledge
  • Order Preparation
  • Facility Cleaning
  • Area and Facility Cleaning
  • Continuous Development
  • Multitasking
  • Active Listening
  • Time Management
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Decision-Making

Certification

Food Handlers

Timeline

Team Member

Burger King
08.2023 - 10.2024

Customer Service

Circle K
07.2022 - 12.2022

Life Guard

Florence Aquatic Center
05.2019 - 07.2022

High School Diploma -

Florence High School

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Serenity Mann