Sergio Zavala
Litchfield Park
Summary
Highly motivated, adaptable, and hardworking professional individual with 5+ years of experience dealing directly with customers. As well as 3+ years experience manufacturing and 3 years moderation experience. Looking to join a well established company to grow into a career.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Associate Customer Service Representative
Wells Fargo
Phoenix
03.2025 - Current
- Maintained a high level of professionalism when interacting with customers via phone or email.
- Adhered to all established policies and procedures when handling customer inquiries or issues.
- Verified customer identities for security purposes prior to processing transactions.
- Provided customer service support to customers with inquiries, complaints, and technical issues.
CONTENT SPECIALIST
TikTok
Scottsdale
02.2023 - 03.2025
- Monitored and moderated user-generated content to ensure it met community guidelines.
- Identified and removed inappropriate or offensive content from online platforms.
- Collaborated with team members to review and make decisions on flagged content.
- Maintained up-to-date knowledge of industry trends and guidelines for content moderation.
REPAIR AGENT
Best Buy
Goodyear
06.2022 - 02.2024
- Diagnosed and repaired hardware and software issues on a daily basis.
- Conducted inventory management to ensure all necessary parts were available for repairs.
- Provided excellent customer service by explaining the repair process and setting realistic expectations.
- Collaborated with team members to troubleshoot complex technical issues efficiently.
CONTENT MODERATOR
Alorica
Remote
02.2020 - 02.2023
- Ensured compliance with community guidelines by reviewing and moderating user-generated content.
- Managed and resolved user-reported issues related to inappropriate content.
- Collaborated with team to implement and enforce content policies.
FORKLIFT OPERATOR
CTDI
Tolleson
03.2017 - 01.2020
- Efficiently maneuvered forklifts in busy warehouse environments to meet production goals.
- Safely loaded and unloaded materials using forklifts to minimize accidents and damage.
- Conducted daily equipment inspections and maintenance to ensure optimal performance.
- Skilled in organizing warehouse inventory and accurately recording shipments for tracking purposes.
CUSTOMER SERVICE
Walmart Stores Inc.
El Mirage
08.2013 - 02.2017
- Demonstrated strong communication and problem-solving skills in handling diverse customer needs.
- Maintained accurate records of customer interactions to track issues and ensure resolution.
- Managed cash drawer and balanced transactions, maintaining a high level of accuracy.
- Resolved customer complaints and concerns in a professional and timely manner.
Education
ASSOCIATES - Business
Estrella Mountain Community College
Avondale, AZ 01.2025 - 08.2025
HIGH SCHOOL DIPLOMA -
Millennium High School
Goodyear, AZSkills
- Attention to detail
- Communication
- Interpersonal skills
- Adaptability
- Problem Solving
- Customer service
- Multi-line telephone operations
Driving License
Class D, 13 years' driving experience
Languages
- English - fluent/native
- Spanish - fluent/native
Timeline
Associate Customer Service Representative
Wells Fargo
03.2025 - Current
ASSOCIATES - Business
Estrella Mountain Community College
01.2025 - 08.2025
CONTENT SPECIALIST
TikTok
02.2023 - 03.2025
REPAIR AGENT
Best Buy
06.2022 - 02.2024
CONTENT MODERATOR
Alorica
02.2020 - 02.2023
FORKLIFT OPERATOR
CTDI
03.2017 - 01.2020
CUSTOMER SERVICE
Walmart Stores Inc.
08.2013 - 02.2017
HIGH SCHOOL DIPLOMA -
Millennium High School