SETH GRAHAM
Goodyear
Summary
Results-driven Construction Professional with 4+ years in managing field operations and cost control. Skilled in document control and change order processing, ensuring timely project completion and budget compliance. Facilitated communication between field and office teams to enhance project outcomes and improved team performance through effective training initiatives.
Overview
5
5
years of professional experience
Work History
Sr Client Success Manager
Woodburn Wealth Group
01.2025 - Current
- Manage structured, multi-phase approval processes requiring compliance oversight, documentation management, and milestone tracking.
- Coordinate across stakeholders to meet strict submission deadlines
- Lead process improvement initiatives to streamline workflow efficiency
- Analyze risk factors and ensure compliance with internal guidelines
- Acted as the primary point of contact between clients and internal departments during product launches or changes in operations.
- Identified new business opportunities through account management activities.
- Developed customized onboarding plans for each client according to their specific needs.
- Actively worked towards increasing upsell and cross-sell opportunities within existing accounts.
License general contractor
MA'AT
Seattle
11.2020 - 06.2024
- Led project planning and execution for various masonry construction projects.
- Oversaw budget management and resource allocation for multiple concurrent projects.
- Supported full-cycle construction operations for residential and small commercial projects, ensuring adherence to schedule, cost, and quality standards.
- Coordinated subcontractors and sequenced work to eliminate trade stacking and delays.
- Developed project schedules to align with milestone deadlines.
- Verified field production against estimates and identified cost variances.
- Prepared change orders, extra work authorizations, and scope revisions.
- Managed procurement logs and purchase orders for timely material delivery.
- Supervised field crews while enforcing safety compliance and quality standards.
- Maintained comprehensive project documentation, including specifications, change orders, and invoices.
Client Success Manager (Contract)
BogeGroup
04.2022 - 04.2024
- Maintained consistent client communication to facilitate timely milestone completion
- Coordinated onboarding processes to ensure seamless integration of new clients.
- Created client success plans tailored to individual needs and goals.
- Developed tailored training materials for clients on product usage and best practices.
- Managed documentation-heavy approval processes requiring strict compliance standards
Education
High School -
Centennial High School
Phoenix, AZSkills
- Google Workspace proficiency
- Revenue growth
- Customer retention
- Project scheduling
- Project scope management
- Budget management
- Vendor coordination
- Contract management
- Quality assurance
- Issue resolution
- Progress reporting
- Team building
- Team communication
- Effective communication
- Client education
- Excel data analysis
- Microsoft Word proficiency
- Google Workspace proficiency
- Document management systems
- Problem solving
- Document management systems
Timeline
Sr Client Success Manager
Woodburn Wealth Group
01.2025 - Current
Client Success Manager (Contract)
BogeGroup
04.2022 - 04.2024
License general contractor
MA'AT
11.2020 - 06.2024
High School -
Centennial High School