SETH RODRIGUEZ
Phoenix
Summary
With four years of leadership experience I display proven skills at team management, delegation, meeting daily goals, and strong customer service experiences. Working with customers I also have become efficient with resolving conflicts with customers and employees.
Overview
5
5
years of professional experience
Work History
Sales Shift Lead
Best Buy
Avondale
09.2023 - Current
- Provided friendly, professional customer service, enhancing customer satisfaction in a fast-paced retail environment
- Supervised team members during shifts to ensure efficient operations.
- Trained new employees on store policies and customer service standards, ensuring consistent service quality
- Worked with customers to solve any problem that they may have
- Addressed customer complaints and referred unresolved issues to supervisors.
- Handled cash register transactions accurately while providing excellent customer service.
- Acquired knowledge of new technologies and promotions to enhance customer service.
- Recorded safe and deposit tills for each register.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Delegated tasks to employees and monitored activities and task completion.
Shift Supervisor
Cold Stone Creamery
Avondale
01.2023 - 09.2023
- Supervised daily operations and ensured efficient service during peak hours.
- Coordinated shift schedules to optimize staff coverage and service efficiency.
- Trained new team members on customer service and food preparation standards.
- Delegated tasks to team members according to their strengths and skills.
- Greeted customers warmly to foster a welcoming atmosphere.
- Resolved customer complaints and reported issues to senior management.
- Managed stockroom organization and inventory balance to ensure product availability.
- Handled orders, restocked supplies, and maintained cleanliness and presentation of service areas.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
Club President
Jobs for Arizona's Graduates
Phoenix
09.2021 - 05.2022
- Demonstrated leadership skills by guiding teams in achieving goals
- Coordinated events, collaborating with diverse groups
- Delivered presentations to diverse audiences on various topics
- Conducted one-on-one career planning sessions
- Kept track of event dates and competition progress
- Assisted classmates in resolving academic challenges
- Be a friendly and reliable role model that people can be open towards
Education
Some College (No Degree) - Marketing
Strayer University
Phoenix, AZ04-2026
Some College (No Degree) - Audio Engineering
Glendale Community College
Glendale, AZSome College (No Degree) - Secondary Education
Estrella Mountain Community College
Avondale, AZSkills
- Sales proficiency
- Sales and upselling
- Customer engagement
- Customer service
- Retail operations
- POS system operation
- Inventory management
- Loss prevention
- Team leadership
- Staff supervision
- Employee training
- Employee evaluation
- Work delegation
- Staff motivation
- Conflict resolution
- Time management
- Creative problem solving
- Product knowledge
Timeline
Sales Shift Lead
Best Buy
09.2023 - Current
Shift Supervisor
Cold Stone Creamery
01.2023 - 09.2023
Club President
Jobs for Arizona's Graduates
09.2021 - 05.2022
Some College (No Degree) - Marketing
Strayer University
Some College (No Degree) - Audio Engineering
Glendale Community College
Some College (No Degree) - Secondary Education
Estrella Mountain Community College