Sevda Babayeva
Bakı,Azərbaycan
Summary
Experienced in leadership, strategic planning, and team management. Skilled in decision-making, time management, project oversight, and resource allocation. Strong communicator, adept at conflict resolution, team building, and ensuring customer satisfaction. Proven track record of driving organizational success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Program Manager
ABB Innovation Center
Baku, Azerbaijan
07.2022 - Current
- Acted as director for 3 years, promoting professional development, student engagement, and entrepreneurship at Innovation Centre, creating dynamic and impactful environment.
- Represented centre in leadership roles, ensuring smooth daily operations and exceeding visitor expectations.
- Optimized mentor and consultant contributions to maximize program effectiveness.
- Managed logistics for events, collaborating with internal and external teams to ensure operational efficiency.
- Oversaw purchase and use of necessary services and equipment.
- Remained flexible to meet demands of events and strategic meetings.
External and Internal partnership manager
ABB Innovation Center
Baku, Azerbaijan
11.2020 - 07.2022
- Worked at ABB Bank’s ABB Tech Academy, planning and developing new IT courses aligned with industry trends.
- Managed full-cycle marketing campaigns to promote courses and attract students.
- Conducted entrance exams and distributed scholarships to deserving candidates (over 200 applicants for per program)
- Developed and nurtured alumni community to foster ongoing engagement.
- Oversaw Career Centre, partnering with employers to secure job placements for graduates.
- Supported career development initiatives for alumni and current students.
Specialist at Retail CRM department
The International Bank of Azerbaijan
Baku, Azerbaijan
04.2018 - 11.2020
- Worked as Call Centre Specialist, ensuring customer satisfaction through effective communication, problem-solving.
- Managed over 150 customer calls per day.
- Handled customer queries, provided solutions, offered technical support.
- Developed skills in customer service, leading to successful department rotation.
Workforce, Airport, Grandstand operations member
Azerbaijan Grand Prix(Baku City Circuit Operation)
Baku, Azerbaijan
06.2016 - 04.2018
- Coordinated teams in Workforce Operations, ensuring timely task completion and resource allocation across departments.
- Welcomed VIPs in Airport Operations, preparing essential travel documents.
- Assisted fans and supported VIPs and spectators with special needs in Grandstand Operations, ensuring comfort during events.
Spectator services Team leader
4th Islamic Solidarity Games
Baku, Azerbaijan
04.2017 - 05.2017
- Led team of 30 volunteers, monitored performance, and conducted debriefings.
- Delegated tasks, managed ticketing and access control, and provided VIP and special assistance.
- Coordinated with other departments to ensure smooth event execution.
Group leader of volunteer groups
“ASAN Service” centers
Baku, Azerbaijan
04.2015 - 09.2015
- Led team at “ASAN Service” centres, planning activities and breaks to maintain participant engagement and motivation.
- Coordinated groups to ensure adherence to set schedules and locations.
- Provided clear instructions for exercises to ensure safety and optimal results.
- Prioritized tasks based on urgency to ensure smooth team workflow.
Education
Bachelor - Construction Economics, Marketing
University of Architecture and Construction
Baku, Azerbaijan 09.2014 - 07.2018
Skills
- Leadership
- Strategic Thinking
- Communication
- Financial Acumen
- Adaptability
- Customer Focus
Affiliations
- I have a passion for floristry, drawing, and crafting. I enjoy traveling, spending time with my family, and cooking delicious meals. I particularly love trying new citrus fruits and exotic drinks. I am also interested in fitness, shooting, and playing badminton.
Languages
Azerbaijani
Native
Russian
Native
English
Intermediate
Turkish
Intermediate
Georgian
Elementary
Timeline
Program Manager
ABB Innovation Center
07.2022 - Current
External and Internal partnership manager
ABB Innovation Center
11.2020 - 07.2022
Specialist at Retail CRM department
The International Bank of Azerbaijan
04.2018 - 11.2020
Spectator services Team leader
4th Islamic Solidarity Games
04.2017 - 05.2017
Workforce, Airport, Grandstand operations member
Azerbaijan Grand Prix(Baku City Circuit Operation)
06.2016 - 04.2018
Group leader of volunteer groups
“ASAN Service” centers
04.2015 - 09.2015
Bachelor - Construction Economics, Marketing
University of Architecture and Construction
09.2014 - 07.2018
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