Sevda Sharbatzade
Baku
Summary
I am a highly social individual, which has enabled me to cultivate essential professional skills. I excel in team collaboration, persuasive communication, and maintaining a strong customer focus. My deep understanding of target audience expectations, irrespective of the situation, sets me apart.
My extensive experience in client relations has honed my conflict resolution abilities, a crucial asset in my professional toolkit. I am proficient in digital marketing strategies, content creation, SEO, and data-driven campaign optimization. Additionally, I have experience in market research, brand management, and social media marketing. Alongside these skills, I am also advancing my expertise in analytics and project management.
Overview
3
3
years of professional experience
Work History
Senior Marketing Manager
Head Start Career Development Center
02.2024 - Current
- Managed a team of marketing professionals, resulting in increased productivity and project success rates.
- Established a consistent brand identity across all channels, including print, digital, and social media platforms.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Call Center Representative
Competo LLC
01.2023 - 02.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Telemarketer
UPC LLC
10.2021 - 09.2022
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily and weekly sales reporting using assigned tools.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
Office Manager
Simsar-999 LLC
07.2021 - 10.2021
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Established team priorities, maintained schedules and monitored performance.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
Education
MBA - Management
2026
Bachelor of Science - Social Work
2023
Skills
- Marketing Analytics
- Content Strategy
- Media Planning
- Social Media Marketing
- Project Management
- Strategic Planning
Languages
Azerbaijani
Native language
Russian
Proficient
C2
Turkish
Upper intermediate
B2
English
Upper intermediate
B2
Timeline
Senior Marketing Manager - Head Start Career Development Center
02.2024 - Current
Call Center Representative - Competo LLC
01.2023 - 02.2024
Telemarketer - UPC LLC
10.2021 - 09.2022
Office Manager - Simsar-999 LLC
07.2021 - 10.2021
Azerbaijan Technical University - MBA, Management
Baku State University - Bachelor of Science, Social Work
Certification
- "Human Resource Management" by IEEC JUNE 2024
- "Fundamentals of Social Media Advertising" by META FEBRUARY 2024
- "Əlaçı" scholarship winner certification issued by "Pasha Holding" MAY 2022
- "Future Shapers" development program certification issued by "Pasha Holding" and "Pasha HUB" JUNE 2023
Accomplishments
- Completed a career development project with 80 participants on time.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites
Software
Excel
Google Analytics
Google Ads
Canva
Asana
Meta Business Suite /Meta Ads
Linkedin Ads
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