Sevil Gurbanova
Baku
Summary
Motivated professional with 4 years of experience as a Customer Satisfaction Specialist and a strong foundation in data analysis tools such as SQL, Tableau, and Excel. Holding certifications in SQL and Tableau, along with a 7.5 IELTS score, I have honed my ability to analyze data, identify trends, and provide actionable insights. With strong communication and problem-solving skills, I am now seeking to transition into a Data Analyst role where I can apply my analytical skills to help organizations make data-driven decisions.
Overview
4
4
years of professional experience
Work History
Customer Satisfaction Specialist
166 Freight and Logistics company
Baku
08.2020 - 04.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained up-to-date knowledge of company products, policies, and procedures.
Education
Bachelor of Science - Economics
Azerbaijan State University of Economics
Baku06-2018
Skills
Soft Skills
- Analytical thinking and problem-solving
- Attention to detail
- Communication and presentation skills
- Time management and multitasking
- Customer satisfaction and relationship management (from prior experience)
- Excel
- Word
- SQL
- Tableau
- Statistics
Timeline
Customer Satisfaction Specialist
166 Freight and Logistics company
08.2020 - 04.2024
Bachelor of Science - Economics
Azerbaijan State University of Economics
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