Hi, I’m
Shabnam Gozalzada
Baku
Summary
Like a UX/UI designer with a strong focus on creating intuitive interfaces to enhance user experience. With a background in banking, I bring insights into designing interfaces tailored to meet the unique needs of financial institutions and their customers.
Overview
9
years of professional experience
Work History
“AtaBank” OJSC
Customer Service Specialist
04.2014 - 03.2019
Job overview
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Assisted customers with navigating bank systems, completing transactions, and opening or closing accounts.
- Educated customers about available services, products, and bank resources.
"PASHA Bank" OJSC
Junior Specialist at Operating and Control
04.2019 - 07.2020
Job overview
- Enhanced team productivity by streamlining processes and implementing efficient workflow strategies.
- Developed comprehensive project plans for successful execution and timely completion of multiple initiatives.
- Resolved complex issues professionally, ensuring customer satisfaction and maintaining the company's reputation.
- Prepared Reports & KPIs
"INFOCUS.EUROPE" S.r.o.- "VISA International"
Customer Service Manager
04.2023 - 09.2023
Job overview
- Successfully communicated with customers via mail or chat platforms, ensuring prompt and efficient resolution of inquiries and issues.
- Collaborated closely with internal teams to streamline processes and elevate the overall client experience.
- Utilized a diverse range of resources and tools to conduct research and deliver personalized information that met the specific needs of clients.
Education
Code Academy.Baku, Azerbaijan
High School Diploma
03.2024
Azerbaijan State Oil AcademyBaku, Azerbaijan
Bachelor of Administrative Studies from Business Administration Specialty
06.2012
Skills
- User Experience Testing
- UX architecture
- Agile Methodology
- Wireframing and Prototype Design
- User Data Collection
- Visual design
- Responsive design
- Mobile Design
- Journey Mapping
- Website Architecture
- Product usability assessment
Languages
English
Professional Working
Russian
Native or Bilingual
Azerbaijanian
Native or Bilingual
Turkish
Professional Working
Tools
• Figma
• Notion
• Hotjar
• Google Analytics
• Balsamiq
Timeline
Customer Service Manager
"INFOCUS.EUROPE" S.r.o.- "VISA International"
04.2023 - 09.2023
Junior Specialist at Operating and Control
"PASHA Bank" OJSC
04.2019 - 07.2020
Customer Service Specialist
“AtaBank” OJSC
04.2014 - 03.2019
Code Academy.
High School Diploma
Azerbaijan State Oil Academy
Bachelor of Administrative Studies from Business Administration Specialty
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