Shadiamond Lucas
Phoenix
Summary
Operations and leadership professional with experience in Amazon fulfillment operations, associate training, food service management, and hospitality. Experienced Amazon Fulfillment Associate and Learning Ambassador with knowledge of AFE Pack, AFE Sort, Singles, Pick, Ship Dock, and Receive Dock operations. Skilled in training and supporting associates, promoting safety and quality standards, monitoring productivity, and improving daily workflows. Proven ability to lead teams, coach employees, solve operational challenges, and maintain high performance in fast-paced environments. Seeking a Process Assistant or Area Manager role with Amazon to apply strong fulfillment knowledge, leadership experience, and commitment to operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Amazon Associate
Amazon.com
Goodyear, AZ
12.2020 - Current
- Supported fulfillment operations across AFE Pack, AFE Sort, Singles, Pick, Ship Dock, and Receive Dock areas.
- Trained and supported new associates on safety procedures, standard work, quality expectations, and productivity goals.
- Provided coaching and guidance to associates to improve confidence, performance, and process compliance.
- Partnered with leadership to support onboarding, associate development, and daily operational needs.
- Maintained strong focus on safety, quality, and customer fulfillment while working in a fast-paced environment.
- Identified process challenges and supported continuous improvement efforts.
Steward/Dishwasher
Hard Rock Hotel And Casino Las Vegas(Formely Known as Mirage)
Las Vegas, NV
10.2022 - 12.2024
- Maintained cleanliness and sanitation standards in food preparation and service areas.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Collaborated with kitchen staff to ensure efficient workflow during peak service hours.
- Trained new team members on proper cleaning procedures and safety protocols.
- Assisted in coordinating special events, ensuring seamless setup and breakdown of service areas.
Senior Food Service Worker
Clark County School District Food Service Department
Las Vegas, NV
03.2014 - 10.2022
- Managed daily food service operations while maintaining safety, quality, and customer service standards.
- Led and supported team members to ensure efficient service and successful daily execution.
- Managed inventory, ordering, food safety compliance, and operational procedures.
- Trained employees and supported performance improvement through coaching and guidance.
- Conducted regular quality control checks on food items to maintain freshness and presentation standards.
- Led initiatives to reduce waste within the food service operation, promoting sustainability practices among staff.
Crew Member/Night Shift Lead
Dreyer's Grand Ice Cream/Subs N Such
Las Vegas, NV
08.2011 - 02.2013
- Led night shift operations, ensuring smooth workflow, quality service, and completion of closing responsibilities.
- Supported team members by assigning tasks, providing guidance, and maintaining service standards.
- Handled cashier responsibilities, customer service, food preparation, and order accuracy.
- Maintained cleanliness, food safety standards, and organized work areas.
- Assisted with inventory checks, restocking, and preparation to support daily operations.
- Maintained cleanliness and organization of work area and equipment.
Education
High School Diploma -
Las Vegas High School
Las Vegas06-2011
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Workplace safety
- Cash handling
- Decision-making
- Complex Problem-solving
- Flexible schedule
- MS office
- Data entry
Certification
Pathstream Operations Leadership Certificate
Timeline
Steward/Dishwasher
Hard Rock Hotel And Casino Las Vegas(Formely Known as Mirage)
10.2022 - 12.2024
Amazon Associate
Amazon.com
12.2020 - Current
Senior Food Service Worker
Clark County School District Food Service Department
03.2014 - 10.2022
Crew Member/Night Shift Lead
Dreyer's Grand Ice Cream/Subs N Such
08.2011 - 02.2013
High School Diploma -
Las Vegas High School