Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
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Shafag Heydarova

Shafag Heydarova

Baku

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Finance Account Manager

Guavapay
Baku
09.2024 - Current
  • Provided support to customers regarding product features, benefits, and usage.
  • Assisted customers with queries related to billing, payment processing, and other account-related matters.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Collected deposits or payments and arranged for billing.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Addressed customer questions and concerns regarding products and services.
  • Greeted and assisted customers to foster positive experiences.

Customer Feedback Representative

Turkish Airlines
Baku
07.2023 - 08.2024
  • Problem solution
  • Compensation calculation
  • Good communication with customers
  • Implemented innovative methods for streamlining the customer service process.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.

Translator

Shams Center for Translation Services
02.2023 - 05.2023
  • Translation of official documents
  • Entering documents into the system

Translator

Yugen
12.2021 - 02.2022
  • Writing texts on topics
  • Translation of texts in English into Azerbaijani
  • Creating new ideas for the Instagram page of the company

Education

Bachelor - Translation

Azerbaijan University of Languages
Baku, Azerbaijan
06.2023

Skills

  • Customer relationship management
  • Billing coordination
  • CRM reporting
  • Payment processing
  • Account support
  • Client retention strategies
  • Sales collaboration
  • Problem resolution
  • Effective communication
  • Attention to detail
  • Time management
  • Data analysis
  • Conflict resolution
  • Needs assessment
  • Team collaboration
  • Excellent negotiating tactics
  • Verbal and written communication
  • Account verification
  • CRM software
  • Account servicing skills
  • Qualifying leads
  • CRM proficiency
  • Team Training
  • Customer relationship management (CRM)
  • Customer satisfaction

Volunteer Experience

  • Baku City Circuit (Formula 1), Baku, 2023-04-27, 2023-04-30, ticket checking, welcoming guests, assist with event management or other relevant tasks
  • Hilton Baku Hotel, Interpreter, 2023-04-08, 2023-04-10, translate the spoken word, converting speech from one language to another at technical, political or other meetings
  • U.S Embassy in Azerbaijan, Volunteer, 2022-04-01, 2022-10-01, draft reports, performs research, assist with relevant tasks

Languages

Mother Tongue: Azerbaijani
Other Languages:

  • English (C1)
  • Turkish (C1)
  • Russian (A2)

Timeline

Finance Account Manager

Guavapay
09.2024 - Current

Customer Feedback Representative

Turkish Airlines
07.2023 - 08.2024

Translator

Shams Center for Translation Services
02.2023 - 05.2023

Translator

Yugen
12.2021 - 02.2022

Bachelor - Translation

Azerbaijan University of Languages

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Shafag Heydarova