Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shafag Mammadova

Baku

Summary

Adept at driving operational success, I leveraged my problem-solving and team leadership skills at META Logistics USA to enhance efficiency and customer satisfaction. My expertise in operations management and customer relationship management has consistently improved processes, achieving a notable increase in client retention. Proficient in MS Office, my approach combines strategic planning with effective communication to exceed objectives.

Overview

18
18
years of professional experience

Work History

Founder and English Instructor

Own Coaching Centre
2018.09 - 2020.01
  • Create lesson plans for students
  • Grade student essays and tests
  • Ensure that the classroom stays orderly
  • Encourage students to read out loud in class
  • Write progress reports for students
  • Create tests for students
  • Assign essays and homework to students
  • Assign books for students to read

Office Manager

SD GROUP OF COMPANIES,
2016.06 - 2016.07

▪ Mailing, supplies, schedule meetings and appointments
▪ Organized office layout and order stationery and equipment
▪ Collaborate with HR department to update and maintain office policies as necessary
▪ Organize office operations and procedures
▪ Manage contract and price negotiations with office vendors service providers and office lease
▪ Evaluate and manage staff performance, ensure security, integrity and confidentiality of data.

Executive Assistant to the Chief Officer

Baku 2015 European Games Organization Committee ▪
2015.01 - 2015.07

▪ Conducting major communication between subcontractors and foreign event managing (ICON)
company during preparation and games time
▪ Participating in the main activities like construction, logistics, event management
▪ Interpretation of every single step of procedures I could obtain general insight about operations as
well as major and minor specialties of whole process.

Operations Manager

META Logistics USA
2020.03 - Current
  • Managing truck drivers’ schedules and routes
  • Scheduling freight to be picked up and delivered
  • Providing shipping details to customers
  • Reviewing logs of truck drivers
  • Documenting all calls, deliveries, routes and times for pickups and deliveries
  • Completing paperwork related to shipments, such as invoices
  • Handling customer complaints and inquiries
  • Negotiating rates and delivery time lines

Front Office Manager

SKAF.CO.LLC,
2009.02 - 2013.02


Typing, preparing documents, organizing files
▪ Documents checking, proofreading the document, checking spelling, grammar, sense, amendments
and presentation
▪ Devising and maintaining office systems, including data management and filing
▪ Screening phone calls, inquiries and requests, and handling them when appropriate
▪ Meeting and greeting visitors at all levels of seniority
▪ Dealing with incoming email, faxes and post, often corresponding on behalf of the manager

Interpreter

Legat LLC
2006.07 - 2008.03


  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.

Education

Bachelor of Arts - English Language And Literature

Azerbaijan University of Languages
Baku, Azerbaijan
06.2006

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Customer Relationship Management
  • Goal Setting
  • Client Relationships
  • Process Improvement
  • MS Office
  • Management

Languages

Azerbaijani
Native language
English
Advanced
C1
Russian
Upper intermediate
B2

Timeline

Operations Manager

META Logistics USA
2020.03 - Current

Founder and English Instructor

Own Coaching Centre
2018.09 - 2020.01

Office Manager

SD GROUP OF COMPANIES,
2016.06 - 2016.07

Executive Assistant to the Chief Officer

Baku 2015 European Games Organization Committee ▪
2015.01 - 2015.07

Front Office Manager

SKAF.CO.LLC,
2009.02 - 2013.02

Interpreter

Legat LLC
2006.07 - 2008.03

Bachelor of Arts - English Language And Literature

Azerbaijan University of Languages
Shafag Mammadova