Shafiga Ismayilova

• Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
• Assisted with budgeting, forecasting and tracking of sales performance against goals.
• Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
• Coordinated travel arrangements for sales representatives as needed.
• Planned promotional events such as trade shows and conferences for new products launch or existing product promotion.
• Assisted in developing new business proposals for potential customers.

• Conducted assessments to identify student's strengths and weaknesses in the Russian language.
• Developed lesson plans and taught Russian language classes to students of all ages.
• Provided individualized instruction to meet each student's needs.
• Assisted students with understanding grammar, pronunciation, and vocabulary of the Russian language.

• Monitored and maintained financial records, including budgets, investments, and expenditures.
• Developed and implemented policies to ensure responsible fiscal management.
• Prepared monthly bank reconciliations and general ledger entries.
• Analyzed financial data to identify potential areas of cost savings.
• Advised on investment strategies for long-term capital growth.
• Coordinated audits and participated in external audit process reviews.
• Developed systems for tracking income sources and expenses incurred by the organization.
• Evaluated financial information to determine present and future financial performance.
• Reconciled accounts with statements and invoices on monthly basis, investigating, and resolving discrepancies to maintain records accuracy.
• Coordinated timely dissemination of internal and external financial statements, annual audits, and annual budgets.
• Developed and maintained iOS applications using Objective-C, Swift, Xcode, and Cocoa Touch frameworks.
• Contributed to swift engagement and destruction of enemy ground forces during deployment.

• Answered customer inquiries and provided accurate information regarding products and services.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Developed strong relationships with customers by providing personalized assistance and support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats and emails to facilitate customer service.
• Supported sales team members to drive growth and development.
• Collected deposits or payments and arranged for billing.

• Monitored online conversations and responded promptly to inquiries or questions from customers.

Monitored russian languages conversations