Shahid Yacoub
Abu Dhabi
Summary
Detail-oriented professional with proven track record of success in providing accurate and timely underwriting decisions for a variety of insurance products. Skilled in utilizing data analysis to evaluate and assess risk potential and develop underwriting guidelines to meet company objectives. Adept at working with clients to ensure proper coverage and to minimize potential losses. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.
Overview
10
10
years of professional experience
Work History
Sales Representative
GALADARI BROTHERS MAZDA SHOWROOM
Al Fujairah City, United Arab Emirates
01.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Insurance Specialist
AL BUHAIRA NATIONAL INSURANCE COMPANY
11.2022 - 12.2023
- Developed and implemented strategies to identify new markets and increase customer base
- Collaborated with senior management to develop business plans that maximize profitability
- Developed comprehensive reports outlining key findings from market research studies
- Managed underwriting processes including policy issuance, renewals, endorsements and cancellations.
Sales Executive
Makane- Diamond Square LLC
ABU DHABI
12.2021 - 11.2022
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Provided efficient and courteous service to customers at all times.
Insurance Specialist
AL FUJAIRAH NATIONAL INSURANCE COMPANY (AFNIC)
09.2020 - 12.2021
- Reviewed and evaluated insurance applications to determine acceptability of risk
- Performed quality assurance checks on completed work prior to submission
- Identified opportunities for process improvement in order to streamline underwriting processes
- Advised customers on appropriate coverage levels based on their individual needs
- Conducted research on industry trends, competitor products and market conditions
- Analyzed financial statements, credit reports and other documents to determine the extent of coverage needed by clients.
Sales Executive & Visual Merchandiser
CHALHOUB GROUB
UAE, Abu Dhabi
05.2018 - 09.2020
- Established strong relationships with customers by providing solutions that meet their needs while maintaining profitability goals
- Lead a team of sales professionals to achieve maximum sales profitability, market share and growth in line with company vision and values
- Managed the day-to-day operations of the area sales office including budgeting, forecasting, staffing and training activities
- Conducted regular meetings with field personnel to review progress against targets, discuss new products, services and strategies for improving performance
- Met regularly with sales team to properly communicate goals and other important information.
Sales Executive
THE SPIRT OF DUBAI
Abu Dhabi, United Arab Emirates
11.2014 - 04.2018
- Resolved customer complaints promptly in a professional manner while ensuring high standards of service quality
- Took initiative to increase selling skills among team members
- Mentored sales team to use tools and techniques for best sales success
- Monitored calls and performance stats to provide individual sales representative feedback.
Education
FINANCE AND BANKING SCIENCES -
Tartous University
SYRIA, Tartous07.2014
CRVQ IN CUSTOMER SERVICE -
Chalhoub Academy
UAE, DubaiSkills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Relationship Building
- Product and service knowledge
- Complex Problem-Solving
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Sales Representative
GALADARI BROTHERS MAZDA SHOWROOM
01.2024 - Current
Insurance Specialist
AL BUHAIRA NATIONAL INSURANCE COMPANY
11.2022 - 12.2023
Sales Executive
Makane- Diamond Square LLC
12.2021 - 11.2022
Insurance Specialist
AL FUJAIRAH NATIONAL INSURANCE COMPANY (AFNIC)
09.2020 - 12.2021
Sales Executive & Visual Merchandiser
CHALHOUB GROUB
05.2018 - 09.2020
Sales Executive
THE SPIRT OF DUBAI
11.2014 - 04.2018
FINANCE AND BANKING SCIENCES -
Tartous University
CRVQ IN CUSTOMER SERVICE -
Chalhoub Academy