SHAHLA SHAHBAZOVA
Baku
Summary
Organized and self-motivated receptionist with expertise in managing stressful situations and handling sensitive information. Recognized for exceptional customer service, professionalism, and effective conflict resolution. Proficient in supply management, medical record-keeping systems, and Microsoft Office Suite, ensuring efficient front-desk operations.
Overview
12
12
years of professional experience
Work History
RETAIL STAFF AND CASHIER
COP29 BAKU AZERBAIJAN
Baku
10.2024 - 11.2024
- Accurately processed cash and card transactions using POS systems.
- Provided professional assistance to customers with purchases, returns, and inquiries.
- Maintained organized and clean checkout areas to enhance customer experience.
- Restocked shelves to ensure optimal product display and availability.
- Conducted inventory checks and reported stock levels to management.
- Collaborated with team members to achieve sales targets and streamline store operations.
HOSPITALITY SPECIALIST
BCC
09.2024 - 10.2024
- Escorted VIP guests while maintaining a welcoming atmosphere.
- Managed access control and seating logistics in paddock area.
- Delivered high-quality service to enhance guest experience.
- Collaborated with international guests and event coordinators for seamless operations.
Venue Coordinator
Carlsberg Fan Fest
Baku
06.2024 - 07.2024
- Coordinated events and activities at venue to ensure seamless execution.
- Monitored venue facilities for proper maintenance and operational readiness.
- Ensured compliance with health and safety regulations during all events.
- Delivered exceptional customer service by responding promptly and courteously to inquiries.
Venue Coordinator
Cars And Coffee
Baku
05.2024 - 06.2024
- Coordinated event participants and assisted guests at corporate, governmental, sports, and wedding events.
- Monitored event schedules to ensure adherence to established plans.
- Communicated effectively with vendors, hosts, and event organizers for seamless execution.
- Created welcoming atmosphere for guests while resolving on-site organizational challenges.
Inspector of the organizational department 1st degree
RABICABANK ASC
08.2021 - 10.2021
- Collaborated across departments to troubleshoot issues and implement corrective action plans.
- Reviewed supplier documentation for compliance with relevant regulations.
- Investigated customer complaints related to product quality and performance to identify solutions.
RECEPTIONIST
EXCELSIOR HOTEL
04.2015 - 09.2018
- Facilitated daily administrative tasks for director and managerial staff, enhancing office efficiency.
- Organized office meetings and delegated duties such as typing, copying, and scanning.
- Answered telephone calls and directed inquiries to appropriate personnel.
- Provided accurate information to callers and clients on a consistent basis.
- Prepared correspondence and official documents with attention to detail.
- Analyzed call logs to identify trends and address underlying issues.
- Followed up on outstanding requests to ensure timely resolution.
- Sourced and ordered office supplies and equipment, maintaining adequate stock levels.
FITNESS MANAGER
PIONER ARENA SPORT CLUB
08.2014 - 02.2015
- Resolved employee payroll issues to ensure timely direct deposits.
- Conducted monthly performance evaluations for all employees.
- Monitored fitness club website and social media platforms to gather feedback.
ASSISTANT FITNESS MANAGER
MONT INN HOTEL
01.2014 - 07.2014
- Facilitated facility tours for fitness club guests and supported new member onboarding.
- Maintained effective communication channels to enhance guest experience.
- Collaborated with manager to improve operational processes.
CASHIER
BROT HOUS
01.2013 - 08.2013
- Processed cash and non-cash transactions at cash register.
- Provided product selection assistance and customer advice.
CASHIER
KRUASAN
10.2012 - 01.2013
- Managed customer transactions using cash registers and processed payments in cash or credit.
- Resolved customer complaints while providing guidance and relevant information.
- Handled cash and credit transactions efficiently, ensuring accurate processing.
- Addressed customer inquiries, delivering prompt and informative responses.
Education
Graduate with a blue diploma - Management
Academy of Public Administration under the President of the Republic of Azerbaijan
01.2025
Graduate with a red diploma - Finance
Baku Business and Cooperation College
01.2021
Skills
- Visitor access management
- Multi-line phone system operation
- Document scanning and digitization
- Documentation organization and filing
- Organizational skills
- Verbal and written communication
- Microsoft Office Suite proficiency
- Team support and supervision
- Event coordination
- Project management
Languages
English, Russian, Azerbaijan
Hobbies and Interests
- Fitness
- Yoga (including fly yoga)
- Running and participated in a half marathon
- Skiing
- Drawing
- Dancing
Personal Information
- Date of Birth: 09/28/94
- Driving License: B
Timeline
RETAIL STAFF AND CASHIER
COP29 BAKU AZERBAIJAN
10.2024 - 11.2024
HOSPITALITY SPECIALIST
BCC
09.2024 - 10.2024
Venue Coordinator
Carlsberg Fan Fest
06.2024 - 07.2024
Venue Coordinator
Cars And Coffee
05.2024 - 06.2024
Inspector of the organizational department 1st degree
RABICABANK ASC
08.2021 - 10.2021
RECEPTIONIST
EXCELSIOR HOTEL
04.2015 - 09.2018
FITNESS MANAGER
PIONER ARENA SPORT CLUB
08.2014 - 02.2015
ASSISTANT FITNESS MANAGER
MONT INN HOTEL
01.2014 - 07.2014
CASHIER
BROT HOUS
01.2013 - 08.2013
CASHIER
KRUASAN
10.2012 - 01.2013
Graduate with a blue diploma - Management
Academy of Public Administration under the President of the Republic of Azerbaijan
Graduate with a red diploma - Finance
Baku Business and Cooperation College
Similar Profiles
Fidan MammadovaFidan Mammadova
First Aider at COP29 AzerbaijanFirst Aider at COP29 Azerbaijan
Aysel AzizovaAysel Azizova
Youth Delegate (Global Climate Action) at COP29 AzerbaijanYouth Delegate (Global Climate Action) at COP29 Azerbaijan
JALALA GULIYEVAJALALA GULIYEVA
Workforce Training and Communications Sector Operator (Assistant) at COP29 Azerbaijan Operations CompanyWorkforce Training and Communications Sector Operator (Assistant) at COP29 Azerbaijan Operations Company
Seyfaddin GandilSeyfaddin Gandil
MACHINE LEARNING MODEL SPECIALIST at OutlierMACHINE LEARNING MODEL SPECIALIST at Outlier
Elnur HasanliElnur Hasanli
SRE Unit Head at Azerconnect GroupSRE Unit Head at Azerconnect Group