Shahmar Pashayev

· Managing workstations and servers.

· Perform regular security checks on workstations and servers.

· Managing network devices: switch, wireless modem.

· Resolving connectivity, file sharing and firewall related problems

· Configuring wireless modem and resolving Internet connectivity problems.

· Providing network administration and support.

· Troubleshooting Desktop, Laptop, Workstation & LAN.

· Configuring and troubleshooting mail client.

· Install Application Software, Antivirus & Update definition patches.

· System State backup & Restoration

· Resolving user queries remotely using remote assistance & Remote Desktop.

• Troubleshooting and Problem Solving
• Technical Support and Customer Service
• Network Administration and Maintenance
• Operating System Installation and Configuration
• Hardware and Software Installation and Configuration
• Remote Desktop Support
• Active Directory Management
• Firewall and Security Management
• Backup and Disaster Recovery

• Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
• Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.
• Resolved issues related to operational components for LAN, WAN and voice systems.

• Assisted in grant writing efforts that successfully secured funding for several high-impact research initiatives within the organization.